C+ MyBankTracker Rating

Intrust Bank, National Association

About Intrust Bank, National Association

For more than 130 years, INTRUST Bank has continually sought, recognized and celebrated the character qualities that lead to positive, growing relationships.

Intrust Bank, National Association logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Intrust Bank, National Association Bank Customer Reviews

  • I
    Reviewed By IvyY Nov 6, 2013

    Poor Customer Service; Exhorbitant Overdraft Fees

    One of my staff swiped the wrong amount of money on a customer's credit card. My staff was handed $50 cash and an Intrust Bank credit card. Instead of swiping the card for the bill less $50, he ran it for the full amount. The customer was also buying his friend's dinner and informed my staff a few seconds later. This was where the 'confusion' happened.

    Long story short, the customer was charged 4 overdraft fees by his bank, Intrust, totalling $140.

    We had to reimburse the customer the amount. BUT this took two emails on our part and the customer's time to talk to them about the mistake.

    The bank was tardy and did not respond in a timely manner; customer service was curt and unsympathetic.

    We have a long relationship with our bank (thankfully not Intrust) and we have come to appreciate them even more, after this cut-throat experience with Intrust.

    We bank with two banks for more than 20 years, and have never seen such unbending and cold attitude from a large bank as Intrust.

    Thank you for your feedback Is this review helpful?
  • H
    Reviewed By HerbalGerbils Apr 12, 2014

    Bad for regular banking -- period.

    I just moved to Kansas and opened an account last week. Was told I had to " apply " for a check card, say what? And then I was watching TV and seen they have their name on a huge arena. These 2 items tell me this bank doesn't care about the little people, I will not do business with a bank that does this kinda stuff, also looked at their online ratings and its in poor to low quality for products and general banking.

    Seeing that I had to" Apply " for a check card to access my own money I have decided to close my account. Also customer rep I opened account with says they don't issue cards at the bank when ya open it up due to id theft. This made no sense to me since they have to mail it and id thefts #1 place to steal from is the mail box. Why lie to your customers face? and why make a customer Apply for a check card like a credit card? That tells your customer that you don't trust them with their own money.

    Went to use or sign up for online services and says i have to wait for approval for that too? Ya, so having less access to my money than I did with great western bank in the 80's isn't going to make me want to use this bank. I shouldn't have to apply for online services or access to my own money.

    Downloaded their app for my iPhone, requires same approval that the online services do, says takes 7-10 business days to get approval, wont be with this bank long enough for that to happen.

    Also, their overdraft rates are rediculas, I haven't incurred any charges yet since I have only just opened the account but after reading their deposit agreement after I got home. Obviously i cant spend any of my own money. No one will take the checks with no printed name on it.

    Needless to say this account will be closed come monday. Still cashing 2 money orders to open an account over the weekend was cheaper than a check cashing places charges.

    Thank you for your feedback Is this review helpful?

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A