Investors Bank

National Bank, myinvestorsbank.com

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MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

Investors Bank is a full-service community bank that has been serving customers since 1926. With over 100 branches in NJ and NY, we offer quality services and products for consumers and businesses.

Investors Bank Fees

  • National Average
  • Monthly Inactivity $5 $6
  • Non-Sufficient Fund (Overdraft) $30 $30
  • Stop Payment item $20 $27
  • Return Deposit $10 $13
  • Domestic Wire Transfer (Outbound) $20 $22
  • Domestic Wire Transfer (Inbound) $10 $10
  • Non-Bank ATM $0 $1

Locations & Hours

map of local branches and ATMs
Branches
158

We found bank branches & ATMs within miles of .

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Latest Customer Reviews

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  •  
    Reviewed By Investors1221 Dec 22, 2017

    Investors Bank Toms River NJ says open to 6:00PM on 12/21/2017 on internet

    On 12/21/2017 check the internet to ensure what the banking hours were for the day.
    Internet information says open 9AM to 6PM (took photos). based on that when to do some transactions around 5:15PM at the Toms River branch (off Rte 37) and found front door locked. Workers were still on site. Knocked on door and they did not respond. The front door said hours were 9Am to 5PM (took photos). Based on fact this information was imprinted on door it was there for awhile. Bad news they change hours and do not customers know. To get to the bank it was a 20 minute ride. Based on incorrect information on their website and details found on the door, lack customer service, who is working there and do not knowhow to handle little things like changing business hours and other reviews on Investors, they do not care about their clients and it maybe time to find anther bank.

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  •  
    Reviewed By fhorner2 Feb 9, 2017

    Bank Closing Time for new Bank

    I deal with the Bordentown branch and we got very little snow but the bank decided to close all branches. I have checked and other banks in the area are open. Investors does not care about it's customers and I think it is time for a new bank. The overall experience at the Bordentown branch has went downhill since they let the long time Manager go, who had remained after two prior buyouts.

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  •  
    Reviewed By Bug066 Nov 5, 2016

    Bank cant handle bank books correctly -- play with your money with out you knowing !!!

    Where do I start -- got a Christmas Club account check with 600.00 missing. The deposit is in my book, but bank says its not mine. They cant show me video footage of coming into bank, they say they only hold video 90 days , they cant show me deposit slips, and they cant tell me what terminal put in the "erroneous" deposit, but they say I didn't put it in even though the book shows same day every month. Now I go and deposit the Christmas Club Account Check in to my other book and they tell me the book balance does not match the computers balance that I had more money in the book than was showing. This was because of an internal mistake 13 months ago ! -- so I carried the wrong balance 13 months they did not update my book in 13 months -- so who was gonna take that money ? come to find out they mistakenly took it out made the withdrawal in my book but never put the deposit in my book -- with out me knowing a thing -- this is not the way banking is suppose to be. I don't trust them -- taking out my accounts -- tired of the underhanded games they play with my money. -- Take your money out and run far away from investors !!!

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  •  
    Reviewed By Investors1221 Dec 22, 2017

    Investors Bank Toms River NJ says open to 6:00PM on 12/21/2017 on internet

    On 12/21/2017 check the internet to ensure what the banking hours were for the day.
    Internet information says open 9AM to 6PM (took photos). based on that when to do some transactions around 5:15PM at the Toms River branch (off Rte 37) and found front door locked. Workers were still on site. Knocked on door and they did not respond. The front door said hours were 9Am to 5PM (took photos). Based on fact this information was imprinted on door it was there for awhile. Bad news they change hours and do not customers know. To get to the bank it was a 20 minute ride. Based on incorrect information on their website and details found on the door, lack customer service, who is working there and do not knowhow to handle little things like changing business hours and other reviews on Investors, they do not care about their clients and it maybe time to find anther bank.

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  •  
    Reviewed By Bug066 Nov 5, 2016

    Bank cant handle bank books correctly -- play with your money with out you knowing !!!

    Where do I start -- got a Christmas Club account check with 600.00 missing. The deposit is in my book, but bank says its not mine. They cant show me video footage of coming into bank, they say they only hold video 90 days , they cant show me deposit slips, and they cant tell me what terminal put in the "erroneous" deposit, but they say I didn't put it in even though the book shows same day every month. Now I go and deposit the Christmas Club Account Check in to my other book and they tell me the book balance does not match the computers balance that I had more money in the book than was showing. This was because of an internal mistake 13 months ago ! -- so I carried the wrong balance 13 months they did not update my book in 13 months -- so who was gonna take that money ? come to find out they mistakenly took it out made the withdrawal in my book but never put the deposit in my book -- with out me knowing a thing -- this is not the way banking is suppose to be. I don't trust them -- taking out my accounts -- tired of the underhanded games they play with my money. -- Take your money out and run far away from investors !!!

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  •  
    Reviewed By Patrick7 Jun 3, 2016

    Poor Mortgage Servicing department

    I've never had a problem with the Branch Office over the 4 or 5 years that I've been there. The Mortgage Service department is another story.

    My Mortgage is paid from my checking account, and last month they failed to withdraw the funds. When I called, they told me there was a Bank Procedure that kicked in if I tried to re-finance the mortgage through another Lender. They automatically stopped withdrawing Funds to pay the mortgage. Of course, I cannot know this. I have to find out after the fact.

    After I noticed that the funds had not been withdrawn I called the Branch and was informed of the procedure. They then said that the Late Fee would not be charged and the Funds would continue to be withdrawn.

    Then I received a statement stating that I was fined $42 for late payment. So I called the Mortgage Department and left a message to call me back, leaving the Account Number, Name, phone number and reason for the call.

    Two days, no return call.

    Called again, and reached someone who listened to my problem. She then proceeded to speak at me instead of with me. Very rude. I found I had to insist that she allow me to talk.

    During the conversation she contradicted herself a few times. First, she said that I was be be charged the fee and that my current month payment had not been made either. Later, she said that I was not charged the fee and that my current month payment had been made.

    I got off the phone still wondering what the scenario is. My demeanor became frustrated and upset and I still have doubts about the accuracy of what I was told.

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  •  
    Reviewed By jerseyboy Nov 26, 2015

    Investors Bank Customer Reviews (Hamilton Twp Branch Whitehorse Ave)

    They have continued to make errors in their system and in my savings account book. Their employees and managers have no idea of how to run a bank are are incompetent . Inverters Band is the worst bank and is a BAD NIGHTMARE !

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  •  
    Reviewed By Denise3nj Sep 7, 2015

    They don't deserve any stars

    In the 25+ years we banked at Roma Savings, we were head over heels with every aspect of the bank.
    Then Investors took over.
    The policies are horrible and are not at all customer friendly. They constantly place holds on payroll checks and if you don't have an account, they won't even cash a check drawn on their own bank! We complained about the pay check hold and they told us to write our saving account number on the back of the check as opposed to the checking account number. This assures our bills will be paid and the checks will be held against the non fluid account. We have repeatedly done this no fewer than 9 times in the last couple of months.Before I couldn't tell you what the inside of the bank looked like. Now I know every little detail. They even went as far as holding a cash deposit. State income tax return? A 15 day hold! Please note that these occurrences were at 3 different branches.
    While most banks, that charge a fee when an account gets below a certain balance, take an average and factor it in, Investors tacks a fee on when your account (that has an average daily balance of $7,000.00 dips below their minimum for a few hours. There are also several other questionable things that we needed to call for or go in about.
    To leave a favorable comment about this bank would be a disservice to any of their potential customers. We gave them ample time to smooth any of the wrinkles that occur when opening a new bank. We stayed patient and polite, but now we are moving on.

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  •  
    Reviewed By dabanse Aug 25, 2014

    Constant Mortgage posting Errors

    I understand mistakes happen, but when a regular mortgage and line of credit are paid up extra and your payments are not posted, I lose patience. This is my 5th mortgage co and the worst. They need to hire people that are capable of handling accounting posts. They also need to include Homeowners insurance paid through mortgages instead of saving their own fees. Customer service is polite, but I personally do not appreciate the risk of my credit showing late payments or none at all due to an incompetency. Three strikes your out.

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  •  
    Reviewed By OleRoma Sep 21, 2016

    worse bank ever

    The worse bank that I have dealt with from safe deposit box to mortgage to just every day banking . Time to close two more accounts. Between the changing things on mortgage without notifying me. To raising price on safe deposit box . To making mandatory balance or amount deposit in bank. nothing like the bank the took over. . Also several friends have withdrawal all their accounts from investors Don't use investor!!!!.

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  •  
    Reviewed By T524 Jul 24, 2016

    Commercial Mortgage - Scam

    I'm a small RE investor and called Investors Bank for a commercial mortgage for a purchase. Rate was decent and terms were acceptable. Gave them contract of sale and deposit etc in early February. Got commitment letter at end of April. Delays on the bank end have pushed closing to August. They charge "extension fees". Been in review for legal for 2 months. Legal Keeps asking for more info which is time and they keep losing documents.

    Extension fees have already mounted to $5,000 and I complained to the loan production about this and they are not on your side.This feels like scam to increase the bank fees. I've already paid the bank fee, appraisal fee and 50% of legal which has mounted to $10-$12k.

    I would not use them again.

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  •  
    Reviewed By frankliongross Jul 8, 2016

    Mortgage Lock Rate Extension Fee Scam

    Investors Home Mortgage business practices and policies are designed to charge as much fees as they can. They do not look for their clients at all.

    Long story short, I got an approval for a mortgage form them but because of their "approval requirements" and their "processing policies" my rate has expired. I have given them all the required information that they need before the expiration day. But because of their "processing policies" they pushed the closing date after the rate lock expiration date.

    So now I have to pay over a $1,000 in fees which they will not waive because they are blaming the seller's for pushing the closing date back. My attorney says that this is a complete lie and I should report this to the government regulators (which I have done and they are working on it).

    Do not by any means get a mortgage from this bank.

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  •  
    Reviewed By Pissedoff2015 Jan 28, 2015

    Investors Bank Is Horrible!!

    I've been a home owner for 15 years, had loans with multiple lenders, and have gone through refinance/home equity loan processes a few times. None of my past experiences can compare with the trouble i have now with investors bank. Not only are they stuck in the 80's with the lack of online bill pay, they continue to charge me a late fee and show my account as having a double payment due, every billing statement. I pay my mortgage, through bank of america's online bill payment system, two days before it is actually due.

    Granted, it may not post by the actual due date, but there is a grace period, which after speaking to a rep, is 17 days, before they assess a late fee. At first, i was caught off guard by this, but accepted responsibility and drove to the local branch to pay the late fee the first time. I was told that this was an error and should not happen again. Well, low and behold, i open up my statement, and bam, another late fee and double payment required. I looked up my banking statement, and it shows the payment clearing on the 3rd, when it's due on the 1st.

    Why the late fee? I checked my credit report after the first time and it appears as a late payment. The rep i originally spoke to informed me that it would be removed. Guess what, it's still there. I am currently researching fraudulent charges and practices with the federal reserve before i speak to my attorney. I may be wrong with this, but to me, something is not kosher. The plot thickens. Moral of the story, i would avoid investors bank at all costs!

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  •  
    Reviewed By dabanse Aug 25, 2014

    Constant Mortgage posting Errors

    I understand mistakes happen, but when a regular mortgage and line of credit are paid up extra and your payments are not posted, I lose patience. This is my 5th mortgage co and the worst. They need to hire people that are capable of handling accounting posts. They also need to include Homeowners insurance paid through mortgages instead of saving their own fees. Customer service is polite, but I personally do not appreciate the risk of my credit showing late payments or none at all due to an incompetency. Three strikes your out.

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  •  
    Reviewed By plumj123 Aug 15, 2014

    Do not get a mortgage with Investors Bank

    Investors Bank notified me by paper mail (snail mail) of an upcoming change to my monthly payment amount. I am inundated with paper mail and I sometimes fall behind in reading it. It was also during the busy holiday period at the end of the year and I was working very long hours because I work for an investment bank. Because I missed reading the paper letter, I did not add on the additional $20 to my automatic monthly payment which is over $2000. Once I spotted the paper notice I sent them the additional $20 electronically from my bank account. It takes Investors Bank 2 days to process an electronic payment, so the $20 ended up posting 1 day late. Investors Bank did NOT try to call or email me to notify me that they were going to report the $20 shortfall that posted 1 day late as a MISSED PAYMENT to the credit bureaus. When I called Investors Bank and explained what they did to me, they told me to fax them a letter and that they would have the MISSED PAYMENT removed from my credit report. You can guess what happened next. I wrote the letter and faxed it to them and then they did nothing. Do yourself a favor and go to Quicken Loans. They will call you if they see anything unusual happening in your account or if you are even close to missing a payment.

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  •  
    Reviewed By Bug066 Nov 5, 2016

    Bank cant handle bank books correctly -- play with your money with out you knowing !!!

    Where do I start -- got a Christmas Club account check with 600.00 missing. The deposit is in my book, but bank says its not mine. They cant show me video footage of coming into bank, they say they only hold video 90 days , they cant show me deposit slips, and they cant tell me what terminal put in the "erroneous" deposit, but they say I didn't put it in even though the book shows same day every month. Now I go and deposit the Christmas Club Account Check in to my other book and they tell me the book balance does not match the computers balance that I had more money in the book than was showing. This was because of an internal mistake 13 months ago ! -- so I carried the wrong balance 13 months they did not update my book in 13 months -- so who was gonna take that money ? come to find out they mistakenly took it out made the withdrawal in my book but never put the deposit in my book -- with out me knowing a thing -- this is not the way banking is suppose to be. I don't trust them -- taking out my accounts -- tired of the underhanded games they play with my money. -- Take your money out and run far away from investors !!!

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  •  
    Reviewed By kcn Apr 27, 2016

    Karen

    -TRIED SUBMITTING WITH NO STARS BUT I COULDN'T, THIS BANK SHOULD BE NEGATIVE STARS!
    -Closed my teenage son's account and then refused to cash their own bank check because he didn't have an account with them!!!!!!!!!!!! Seriously, you just closed his account and issued him a bank check!
    -Refused to accept a Power of Attorney document that was accepted by five other banks with no problem. They wanted their exact wording and expected the customer to pay a lawyer hundreds of dollars to re-write the notary notation with the language they wanted.
    -Took nearly three weeks for them to tell me the Power of Attorney document was declined.
    -WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED FROM A BANKING INSTITUTION.
    -CLOSING ALL ACCOUNTS AS SOON AS THE POWER OF ATTORNEY DOCUMENT IS APPROVED AND WILL NEVER STEP FOOT INSIDE THIS BANK AGAIN.

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  •  
    Reviewed By Mdaphne Sep 11, 2015

    INTOLERABLE ONLINE BANKING!

    They revamped their online banking and apps. It's been a nightmare! I am asked intolerable security questions over and over and over again. I have 5 accounts and u have been locked out now 5 times in the last two weeks. Today I waited on hold for 20 minutes to be told that Investors Bank doesn't support the Safari browser. What? I'm taking all my accounts, all my money and my valuables out of the safe deposit box and going to another bank. Bye.

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