Liberty Bank

National Bank, liberty-bank.com

Liberty Bank logo
B+ MyBankTracker
Rating
MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

Liberty Bank is the oldest mutual bank in the state of Connecticut and provides customers with best-in-class products, services and rates.

Liberty Bank Fees

  • National Average
  • Monthly Inactivity N/A $6
  • Non-Sufficient Fund (Overdraft) N/A $30
  • Stop Payment item N/A $27
  • Return Deposit N/A $13
  • Domestic Wire Transfer (Outbound) N/A $22
  • Domestic Wire Transfer (Inbound) N/A $10
  • Non-Bank ATM N/A $1

Locations & Hours

map of local branches and ATMs
Branches
55

We found bank branches & ATMs within miles of .

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Latest Customer Reviews

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  •  
    Reviewed By RickYuris Apr 9, 2018

    Going down hill......FAST!!!

    I have been a customer for at least 15 to 20 years. Was a beta test participant on the initial roll out of Liberty Link. WAS a great system but it has been giving up basic functions and adding "fluff". It is now to the point that I can no longer pay bills reliably through the system but have to have the money withdrawn by my outside account holders.

    In the past, when you entered a bill for payment on say the 5th of the month, if paid electronically (ACH), it was paid on the 5th. Hard paper checks took a few days longer (understandably). Why did they change the dates in the "new and improved(?)" system? The 5th now means the 6th if ACH and I have had some accounts that were paid via ACH in the past changed to paper checks and take over 10 days to clear. I am not alone with this. I have heard lots of complaints from others and the only ones complementing the system are the bank personnel.

    Long story short, they have made a hugh leap BACKWARDS. I can't use it anymore but it sure looks pretty and colorful.

    Where did my old bank go? I guess I will be looking for a new one that has lots of function even if it's not "pretty and colorful.' What a shame. I hope the folks behind this new system are appropriately recognized and compensated although I hope their paychecks are not paid electronically by their new system. They would be out of a job before they receive their funds.

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  •  
    Reviewed By Ocifernice Oct 5, 2017

    Rude customer service

    I've been a customer for almost 10 years however over the past year or so many problems such as ATM down. No cash in ATM. No printer working at ATM these are becoming more common in Cromwell CT. Recently I had my card number stolen so I called customer service and was treated extremely rude and talked down to not once but twice during a stressful time then went to branch and was treated like too bad for you it will take ten business days to get an answer. I'm the customer right????? Not for much longer. Still waiting for refund then switching banks they have NO fraud protection and horrible customer support service

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  •  
    Reviewed By virux Jan 18, 2017

    Above and beyond

    Very professional staff. It is a pleasure to do business with them. I was a citizens bank customer, moved all my accounts to Liberty and no regret.

    Thanks,
    Abel and Damaris you guys Rock

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  •  
    Reviewed By RickYuris Apr 9, 2018

    Going down hill......FAST!!!

    I have been a customer for at least 15 to 20 years. Was a beta test participant on the initial roll out of Liberty Link. WAS a great system but it has been giving up basic functions and adding "fluff". It is now to the point that I can no longer pay bills reliably through the system but have to have the money withdrawn by my outside account holders.

    In the past, when you entered a bill for payment on say the 5th of the month, if paid electronically (ACH), it was paid on the 5th. Hard paper checks took a few days longer (understandably). Why did they change the dates in the "new and improved(?)" system? The 5th now means the 6th if ACH and I have had some accounts that were paid via ACH in the past changed to paper checks and take over 10 days to clear. I am not alone with this. I have heard lots of complaints from others and the only ones complementing the system are the bank personnel.

    Long story short, they have made a hugh leap BACKWARDS. I can't use it anymore but it sure looks pretty and colorful.

    Where did my old bank go? I guess I will be looking for a new one that has lots of function even if it's not "pretty and colorful.' What a shame. I hope the folks behind this new system are appropriately recognized and compensated although I hope their paychecks are not paid electronically by their new system. They would be out of a job before they receive their funds.

    Continue reading...
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  •  
    Reviewed By qiwen+cui Oct 18, 2013

    very bad experience with liberty bank in middlefield, connecticut.

    they keep holding a check($224000) I deposited on 10/08/2013 without letting me know why it was holding that long. I called them 10 days after, the lady picked up the phone with very bad attitude says I didn't deposit correctly. This is fine but they really should notify me. She hand up on me when I said they really should contact the client. I'm very upset with this experience and I had to call back to ask what I should do to get my money back.. turn out me and my husband has to go to the branch to make sure we are the right person. We both work full time from 8 to 5, the bank opens from 9 to 4, so we have to take half day off to get this resolved. I believe there is a better way to identify a person with current technology like other big banks. Liberty is really so behind and the customer service is so bad!

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  •  
    Reviewed By Miranda Oct 11, 2012

    Terrible Bank

    They held an electronic fund deposit up for 4 days. Transfers had never taken longer than 24 hours. This caused 4 items to post but there were no funds. They charged 30.00 for each item paid plus a 5.00 negative balance fee. I am on a fixed income. I now have to barrow money to pay my trash and feed my dogs. Apparently, this is common practice with them

    They ,make everything as difficult as possible. Need to report unauthorized charges? Want to stop them from approving all debit card purchases? Need checks? Need your statement because there's never showed up? Fine. You can have it all but only if you go into the bank. This is a rural state, they are an hour away and I am disabled. They don't care. This is my last month of their terrible, shady service. The 3rd of next month my direct deposit is going to another bank.

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  •  
    Reviewed By UnhappyCamper75 Mar 29, 2016

    Simply awful

    Constant downtime. The app does't work. My ATM card doesn't work. This happens once or twice a month. Never had a single problem with Naugatuck Valley Savings and Loan, over 10 years and not a single blip. Then Liberty Bank bought them and it's been non stop headaches. Customer service is no help, all I get is "Whoops we're working on it". I'd be better off putting my money under my mattress.

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  •  
    Reviewed By Melanie101 Jun 28, 2016

    ABSOLUTE WORST!!!! AVOID AT ALL COSTS!!!!

    My partner and are first home buyers in Victoria. We went through a mortgage broker who recommended Liberty to us as my partner only had his business running for 1.5 years and needed a total of two years to qualify for a lower interest rate so basically we were put on a 7.40% interest rate ($3,000 a month in repayments) until his business reached 2 years. (Paid $42,000 for deposit and settlement fees + another $16,000 for Mortgage Insurance) We have now had a loan with liberty for 6 months which has reached the required 2 years and we were ASSURED from both our broker and Liberty from the BEGINNING that we could then simply change our interest rate then. (Note: we both have jobs and both have good credit before and after loan application) THIS IS NOT THE CASE! I have spoken to several people at Liberty and they've continuously told us lies in order to try and make it IMPOSSIBLE for us to change our interest rate, one of them being that we need to stay with them for 12 months before you can change interest rates, which is not true!! It's 6 months minimum and with good credit, which we have! So once they were confronted, they then came up with another lie saying that we still can't do it because our borrowing amount is over 80% and that they don't have any kind of interest rates for that amount! ANOTHER LIEEE!!! I told them that they SPECIFICALLY do have a lower interest rate for for a borrowing amount of 80% and over for 4.84% currently advertised on their WEBSITE, the guy then went quiet for a few seconds and then told us that if we want to go ahead and change it that we have to REFINANCE with them (MEANING having to pay for the same fees and mortgage insurance AGAIN!!!) We are now forced to find a new bank to refinance with because we don't want to deal with liberty ever again!!! They are a bunch of scammers and will try to do their absolute best to keep you locked into the highest interest rate possible!!. Buying your first home should have been one of the most exiting things in life! But unfortunately Liberty has made it a very bad experience for us!!! I wouldn't recommend these scamming morons to anyone! If only i read the reviews prior to going with them!!!

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  •  
    Reviewed By Melanie101 Jun 28, 2016

    ABSOLUTE WORST!!!! AVOID AT ALL COSTS!!!!

    My partner and are first home buyers in Victoria. We went through a mortgage broker who recommended Liberty to us as my partner only had his business running for 1.5 years and needed a total of two years to qualify for a lower interest rate so basically we were put on a 7.40% interest rate ($3,000 a month in repayments) until his business reached 2 years. (Paid $42,000 for deposit and settlement fees + another $16,000 for Mortgage Insurance) We have now had a loan with liberty for 6 months which has reached the required 2 years and we were ASSURED from both our broker and Liberty from the BEGINNING that we could then simply change our interest rate then. (Note: we both have jobs and both have good credit before and after loan application) THIS IS NOT THE CASE! I have spoken to several people at Liberty and they've continuously told us lies in order to try and make it IMPOSSIBLE for us to change our interest rate, one of them being that we need to stay with them for 12 months before you can change interest rates, which is not true!! It's 6 months minimum and with good credit, which we have! So once they were confronted, they then came up with another lie saying that we still can't do it because our borrowing amount is over 80% and that they don't have any kind of interest rates for that amount! ANOTHER LIEEE!!! I told them that they SPECIFICALLY do have a lower interest rate for for a borrowing amount of 80% and over for 4.84% currently advertised on their WEBSITE, the guy then went quiet for a few seconds and then told us that if we want to go ahead and change it that we have to REFINANCE with them (MEANING having to pay for the same fees and mortgage insurance AGAIN!!!) We are now forced to find a new bank to refinance with because we don't want to deal with liberty ever again!!! They are a bunch of scammers and will try to do their absolute best to keep you locked into the highest interest rate possible!!. Buying your first home should have been one of the most exiting things in life! But unfortunately Liberty has made it a very bad experience for us!!! I wouldn't recommend these scamming morons to anyone! If only i read the reviews prior to going with them!!!

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  •  
    Reviewed By UnhappyCamper75 Mar 29, 2016

    Simply awful

    Constant downtime. The app does't work. My ATM card doesn't work. This happens once or twice a month. Never had a single problem with Naugatuck Valley Savings and Loan, over 10 years and not a single blip. Then Liberty Bank bought them and it's been non stop headaches. Customer service is no help, all I get is "Whoops we're working on it". I'd be better off putting my money under my mattress.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By qiwen+cui Oct 18, 2013

    very bad experience with liberty bank in middlefield, connecticut.

    they keep holding a check($224000) I deposited on 10/08/2013 without letting me know why it was holding that long. I called them 10 days after, the lady picked up the phone with very bad attitude says I didn't deposit correctly. This is fine but they really should notify me. She hand up on me when I said they really should contact the client. I'm very upset with this experience and I had to call back to ask what I should do to get my money back.. turn out me and my husband has to go to the branch to make sure we are the right person. We both work full time from 8 to 5, the bank opens from 9 to 4, so we have to take half day off to get this resolved. I believe there is a better way to identify a person with current technology like other big banks. Liberty is really so behind and the customer service is so bad!

    Continue reading...
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  •  
    Reviewed By saleem330 Aug 20, 2013

    Extremely Bad

    I recently moved from canada to wallingford ct as a new immigrant and started good job here. On the recommendation of one of my colleagues i went to liberty bank to open my account, while staying with my cousin in hamden. First time i was told to bring some mail delivered to my address to have address varification. Next time i went with a personal letter received from my friend but i was not entertained saying that there should be home lease document or utility bills, i told him that i am temporarily staying here and i am in search of a house, then the person told me to get a letter from your employer confirming your residential address. After few days having received the letter from hr manager of my employer, i went to the bank again. Unfortunately the same person was off today. The lady told me that she can't accept this letter but have to bring the utility bill or come again when the person consulted will be in. I was so frustrated that i snatched my documents from the lady and left the bank. Now i will never ever interact with liberty bank again, rather will discourage others too.

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