B+ MyBankTracker Rating

Midfirst Bank

About Midfirst Bank

MidFirst is the third largest privately owned bank in the United States and the largest privately owned bank in Arizona. MidFirst has three banking centers open in the Valley with 12 more banking centers scheduled to open in 2009. MidFirst has more than 1,600 employees. MidFirst has offices in Phoenix, Oklahoma City, Tulsa, New York, Chicago, Houston, Atlanta and Southern California.

Midfirst Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Midfirst Bank Bank Customer Reviews

  • M
    Reviewed By MickeyC55 Mar 6, 2014

    Find a Better Bank, Not Customer Oriented

    I have been with MidFirst for 25 years. In the beginning they was a great bank. They came to our office and promised us all types of perks to encourage us join. I have to say they kept their promises back then and I felt I made a good decision. But, in the past 10 years I feel that the customer service and banking features have gone downhill.
    Without notice MidFirst started charging my accounts for monthly statements unless you go to internet banking only. They raised my safe deposit box from $30 to $45 per year without a notice. I called and asked why they raised my safe deposit box price and the assistant stated it was due to lack of boxes. It had nothing to do with cost. She said they figured the biggest depositors would pay it and they were not worried about the lower valued depositors. They have withdrawn money from my account on several occasions on someone else's check. This did get this straightened out each time it happened but several times shows lack of attention. Several other things that have also frustrated over the past 10 years have driven me to look for another bank.
    Originally MidFirst made me feel like I was important to them and they valued my business. Now, the clerks to the bankers make me feel like they could care less about my business and if I don't like it I can take my business elsewhere.
    I carry an average balance of $200,000 plus. I hope I can find a bank that will treat me like they should.

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  • D
    Reviewed By DWacker Jul 29, 2013

    Horrible!

    MidFirst disabled my account without warning. Employee said they sent a letter of explaination to my old address (the new one had been provided to them a year earlier) and won't say what's in the letter. Fraud attempt? I live in another state and use this account to deposit coins from laundry machines. I can't just walk into the branch. Since I don't recieve statements or info from this bank by mail, you'd think they'd contact me via modern technology - email, text, phone. They have all that. Sheesh! I have to send them a notarized letter to get my funds out.

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  • D
    Reviewed By DE405 Dec 24, 2014

    Those women are rude

    Those women Bank Tellers at this particular location are always RUDE. They are always trying to rush to get you away from them.
    I wanted to replace my debit card for a new one all she said was "Okay, anything else" Without giving me any information as to when it will arrive, what I will have to do to activate it, what it cost to me. After I completed my deposit I asked "So what about my card?" She just looked at me with a rude face expression and says "It will be in 7-10 days" and continued looking at her computer. All this occured after I stalled 14 consecutive months from making a deposit to this Bank all because of THAT TYPE OF RUDENESS

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  • Type Fee National Average
  • Monthly Inactivity N/A
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