C MyBankTracker Rating

New York Community Bank

About New York Community Bank

New York Community Bancorp, Inc. is the $32.5 billion multi-bank holding company for New York Community Bank, a New York State-chartered savings bank with 178 banking offices serving customers throughout the Metro New York/New Jersey region, and New York

New York Community Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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We found bank branches & ATMs within miles of .

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Customer Reviews

Most Helpful New York Community Bank Bank Customer Reviews

  • N
    Reviewed By NOmynycb Mar 19, 2014

    Short this company, very poor.

    Below standards and very poor, short sell youll be fine.

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  • S
    Reviewed By SethVT Nov 21, 2015

    Horrible customer service and poor online service

    We have a mortgage with this company for many years now. Because their online platform is horrible, NYCB is the only bill we pay via paper check or over the phone. During our last phone payment, there was miscommunication on the account number and they didn't notify me until over one week later that there was an issue. Then they charge me a late fee on top of that saying it was my fault. I asked for a transcript of the voice call or if I could listen to it and they said no, I have to take their word for it. Okay, so then I asked for a one time courtesy waiver of the fee even though I didn't think I was at fault but I can't prove it (and neither would they), and they said no they wouldn't do that either. I asked for a supervisor and they just transferred me to another customer service agent and same process. I've been an awesome customer for years, pay on time and have a credit score in the top 1% of the population, and they can't waive a $55 late fee once in a blue moon? Their customer service and policies are poor, and they apparently have no strategy or vision to retain great customers. They can't even get their website straight to make it easy to pay online. This smells of horrible senior management. We are planning to buy a larger house next year, and we will NOT be using them again. There are so many better alternatives, why even bother with inferior service. Hope this helps you as you shop for a mortgage, and that you consider shopping elsewhere.

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  • Y
    Reviewed By ypwalter Mar 22, 2014

    Worst Mortage Company

    They don't have any flexibility and rude. Worst bank to deal with. They don't know how to do good to customers. I didn't intend to do mortgage with them, but they bought off my mortgage. However, they are surely one of the worst bank in the world. Oh, btw, their online system sucks in foreign access and the website is like from technology of 80s.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A