Old National Bank

National Bank, oldnational.com

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About the Bank

Old National Bancorp is the largest financial services bank holding company headquartered in Indiana. From its initial acquisition in 1985, Old National continues its traditional community-banking heritage. Old National boasts a 175-year history of solid performance as a result of the company?s unfailing commitment to meeting the diverse needs of its clients, associates, and shareholders.

Old National Bank Fees

  • National Average
  • Monthly Inactivity $5 $6
  • Non-Sufficient Fund (Overdraft) $35 $30
  • Stop Payment item $35 $27
  • Return Deposit $11 $13
  • Domestic Wire Transfer (Outbound) $25 $22
  • Domestic Wire Transfer (Inbound) $16 $10
  • Non-Bank ATM $2.50 $1

Locations & Hours

map of local branches and ATMs
Branches
200

We found bank branches & ATMs within miles of .

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Latest Customer Reviews

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  •  
    Reviewed By littleimpala67 Sep 22, 2017

    If I could give 0 stars, I would

    I've had no issue with this bank for almost five years now, but it's gotten worse. It will put a hold on my account for no reason for 24 hours, nobody can help me cancel a pending charge that I already talked to the business about, so I'll be charged an additional $38 overdraft fee for, and their corporate customer service is a joke. I've never had an issue with local branches, everybody is helpful, but the policies at this bank and the "help" they say they provide are both jokes. Don't get an account here, or close it as soon as you can if you already do.

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  •  
    Reviewed By kscolumbus Aug 8, 2017

    Completely lacking in modern Technology

    I was an Anchorbank customer for over 30 years and became an Old National customer purely by acquisition. Before the transition, I closed my business account and moved my ira account because I didn't have confidence in a bank I knew nothing about and was not local. I did the right thing. The transition was not smooth. The few accounts I did retain were for local branch convenience only. Most of my money is in other online bank accounts earning 10 times the interest and services that include timely alerts for deposits, withdrawals and balance. Old National alerts arrive almost 2 days later, as well as there being no real time alerts for debit card transactions. I consider real time alerts an important part of being proactive against fraud, too bad Old National can keep up with modern day technology.

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  •  
    Reviewed By Cecil_Q Jun 5, 2017

    Punishing the victim of identity theft

    An elderly acquaintance on Social Security whose extremely modest check is deposited directly into his Old National Bank checking account was the victim of identity theft. The thief emptied his account of a few hundred dollars. When he notified Old National Bank of the theft, it froze his account (which is reasonable while it investigated the theft), but it kept on the freeze for the funds deposited by his subsequent monthly Social Security check which were in no way involved in the original theft, leaving him penniless for more than a month.

    To reiterate, we're talking about mere hundreds of dollars here which, moreover, were not in dispute.

    Old National Bank simply doesn't know what "customer care" means.

    Go elsewhere.

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  •  
    Reviewed By Cecil_Q Jun 5, 2017

    Punishing the victim of identity theft

    An elderly acquaintance on Social Security whose extremely modest check is deposited directly into his Old National Bank checking account was the victim of identity theft. The thief emptied his account of a few hundred dollars. When he notified Old National Bank of the theft, it froze his account (which is reasonable while it investigated the theft), but it kept on the freeze for the funds deposited by his subsequent monthly Social Security check which were in no way involved in the original theft, leaving him penniless for more than a month.

    To reiterate, we're talking about mere hundreds of dollars here which, moreover, were not in dispute.

    Old National Bank simply doesn't know what "customer care" means.

    Go elsewhere.

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  •  
    Reviewed By ReneeS Jan 25, 2017

    Run and don't look back!

    The fees are incredible. I was charged for using my ATM card too many times in one month at their ATM machine, charged for having too little in my savings, charged overdrafted fees when I had plenty of money to cover my bills. I was told over and over again its our policy. Direct deposit Payroll pending for 24-48 hrs...zero customer service, rude and unwilling to help. Charged if they mail your bank statement. I have several automatic bills that come out and if payroll is still pending late charges for each of those bills. Hundreds of dollars in fees in just three months time. I had been with Anchor Bank, prior to the buyout for 30 years, we have since pulled all accounts including our mortgage and line of credit with Old National. Stay away from Old National and if you know any one thinking about going to Old National have them check for reviews and even the Better business bureau. Least ethical company I have ever dealt with. If I could give a Zero I would so instead just saying this is a negative -10 bank.

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  •  
    Reviewed By BClancer Jan 2, 2017

    Choose Another Bank

    Since Old National Bank has purchased Anchor Bank we have experience nothing but extreme displeasure with Old National. Its been over three months and we have not yet been able to log-in on line. The new staff at our locate branches have not been able to help. We cannot create a new login access, as your system states that our user ID is already taken, but the system will not recognize our password that was active for on-line banking with Anchor Bank. Our phone number is also not properly linked to our user ID in your system - so we cannot submit a request to change the password.
    We no longer receive envelopes to send in our monthly payments. When the statement shows a grace period until the 16th, and a payment is delivered in person at a branch location, we received a penalty.
    We no longer have control over when our Real Estate taxes are paid. For the past 27 years we always received the escrow check before the end of the year and we had the option of paying before the 31th of December to "double up" or wait until January to pay in the following year - to best address our current status for tax planning for personal income. Not only do we not have control over this process, we have no way to access your system to verify that the Tax payment was completed before the end of the year.
    The lack of personnel to answer phone questions on weekends and nights does not help our situation either. We currently have 4 accounts with Old National and we feel hostage to the bullying process that occurs when banks are bought out by out of state banks.

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  •  
    Reviewed By ReneeS Jan 25, 2017

    Run and don't look back!

    The fees are incredible. I was charged for using my ATM card too many times in one month at their ATM machine, charged for having too little in my savings, charged overdrafted fees when I had plenty of money to cover my bills. I was told over and over again its our policy. Direct deposit Payroll pending for 24-48 hrs...zero customer service, rude and unwilling to help. Charged if they mail your bank statement. I have several automatic bills that come out and if payroll is still pending late charges for each of those bills. Hundreds of dollars in fees in just three months time. I had been with Anchor Bank, prior to the buyout for 30 years, we have since pulled all accounts including our mortgage and line of credit with Old National. Stay away from Old National and if you know any one thinking about going to Old National have them check for reviews and even the Better business bureau. Least ethical company I have ever dealt with. If I could give a Zero I would so instead just saying this is a negative -10 bank.

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  •  
    Reviewed By Ihatebanks2016 Dec 10, 2016

    If Old National took over your bank-watch out!!!

    Let me start off by stating this bank has been the most frustrating bank to deal with. Here's the scenario: I used to have my mortgage with Anchor and we escrow. Old National took over Anchor. So now we have our mortgage through them. I received a letter about how Old National handles escrow payments differently than Anchor: 1)The directly mail property tax disbursements from your escrow account to the tax authority on your behalf. 2)Tax payments will be mailed in December for payments due in January 2017.
    We have always received a check from Anchor for our property taxes and would then send in our own property tax payment. We send out payment in JANUARY so is cashed in JANUARY. We have done this for many years. Our tax adviser, who is a Senior adviser so I trust her, has explained we must keep doing this so our tax return doesn't get messed up. So the fact that O.N. (Old National) is forcing us to not have control over mailing in our payment AND is sending out the escrow payments in December is really screwing us over. I called the Client care number, the lady couldn't help me and told me to contact our local branch. I called them, and the loan officer explained how he is aware of many others having this same issue but couldn't help me so he told me to call the loan office. I called them and the lady was so unhelpful and matter-of-fact that it was ridiculous. During the O.N. takeover she told me O.N. was aware of how Wisconsin was different in how they handled property tax payments....... and that is all she could offer me. I asked her if they were aware then WHY THE HECK DIDN'T THEY LOOK INTO IT to come up with a solution for the thousands of customers that this was going to affect, to make this transition a fair one and not going to screw over their new customers. She just kept telling me how when a bank takes over then their policies take hold. She also kept repeating how we are "not making any exceptions". That is it!!! All she could say after me explaining over and over again that their "policies" will now be affecting my tax return. As it seems to go with these big banks all you get is the run-around.
    I didn't ask for them to takeover my mortgage! And now they are forcing me and many others to not have control of when we mail in our property taxes. I am so sick of banks not caring about the people that keep them up-and-running and rich.
    Banks think they can do anything they want and people are just going to bow down and take it! NOT ME! I am not going away and will become a thorn in their side until I see they are trying to work with their customers, customers that didn't have a choice in becoming their customer. I am also going to do my best in the meantime to refinance with my credit union, to get as far away from this BANK as possible.
    So to sum up: O.N. is aware of many others having the same issue as me. O.N. was aware during the takeover that Wisconsin was different with how customers could pay their property taxes AND DID NOTHING TO RECTIFY THE ISSUE WITHOUT SCREWING THEM OVER.
    Our local news does a Call for Action piece every month. I will be emailing them as well to see if they can help us little people from having our taxes royally messed up.

    I don't usually write reviews but this I know is wrong. If people don't speak up then nothing will ever change. This bank claims to be so great! They are not! LIES LIES LIES.

    Just a side note-if you can go to a reputable credit union. I use one for my checking/savings/car loans and they are wonderful. They have always did their best to work with me. You almost always have better treatment from a credit union.

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  •  
    Reviewed By sbeuerle Apr 28, 2015

    Leave Now

    We were United Bank and Trust customers for over 17 years. Have all our accounts with them 2 business accounts, Ck account and a savings account. Old National takes over back in September of 2014. During this time a loan we had with UBT came up for renewal. A loan that was 10,000 and we only used 9,346 of it. But it was not a revolving line of credit in Old National terms. I always made my payments online on time went to make the October payment and it says late fee of 654.00 (which was what is left of the 10000) So I go to the bank and they explain to me we the loan came up during the transition period and we just need to fill out new paperwork and get it switched over? So in October we filled out all the paperwork to re-up the loan. Mind you I am in this bank 3 to 4 times a week making deposits for other accounts. I am asking can I make a payment on this, how is the loan paperwork going have you heard anything etc. Old National says, No haven't heard anything I will keep you posted. This goes on for a couple of months they year tax returns. Take those up to them blah blah blah. February we get a call from some woman in the Special Assessment Department tells my husband "we will not be redoing your loan and I suggest that you find another bank to do this loan along with the other mortgage" MIND YOU we have never been late on any payment and we have excellent credit. She also tells him that she doesn't know how we live because we are poor. Seriously you tell people they are poor. After several months of trying to settle this we finally get a letter with various dates. First page is dated on April 1st while the second page is dated April 24th. She is the VP of Special Assessments and this is how her letter is presented to us. On the email that she sent me with this paperwork attached she said "don't worry about the dates they are stale" and it says that first payment due 4/24/15 final pymt due 5/30/15. So now it's a battle to keep this off our credit report.

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  •  
    Reviewed By ReneeS Jan 25, 2017

    Run and don't look back!

    The fees are incredible. I was charged for using my ATM card too many times in one month at their ATM machine, charged for having too little in my savings, charged overdrafted fees when I had plenty of money to cover my bills. I was told over and over again its our policy. Direct deposit Payroll pending for 24-48 hrs...zero customer service, rude and unwilling to help. Charged if they mail your bank statement. I have several automatic bills that come out and if payroll is still pending late charges for each of those bills. Hundreds of dollars in fees in just three months time. I had been with Anchor Bank, prior to the buyout for 30 years, we have since pulled all accounts including our mortgage and line of credit with Old National. Stay away from Old National and if you know any one thinking about going to Old National have them check for reviews and even the Better business bureau. Least ethical company I have ever dealt with. If I could give a Zero I would so instead just saying this is a negative -10 bank.

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  •  
    Reviewed By frustratedONB Dec 30, 2016

    They can't seem to pay your taxes from your escrow

    Old National Bank sucks. As new customer, not by choice since AnchorBank sold out to them, their service is tremendously poor and Anchor was not stellar, but puts Old National to shame. They've lied to me numerous times on the phone regarding Property tax payments and I truly believe if I hadn't called to inquire then complain about them, I doubt my payment would have been sent. Correct that, hoping that it was sent. They called me back to verify that it was one day'd yesterday by UPS to my tax authority, but at this point I really don't believe that they did it based on the countless lies and contradictions from their customer service. If your a customer of this bank, I'd highly suggest you close your account and move your money elsewhere. I'm unfortunately suck with them till I payoff my mortgage, but I getting rid of them for my escrow account and setting aside my property tax payments each month because Old National can't be trusted.

    Update:It has been now 2 days since they said it was sent on one day delivery. My Village still has not received a payment from them. Called to complain again and asked for the UPS tracking number since that is how they claim to have sent it. Imagine that that they can't find it or provide it to me. This bank can't stop lying. I had two separate call center people, one being a supervisor, tell me that it was being sent Wednesday morning via UPS and one had to call me back and verified that it was a one day ship. When I called today, the customer service person stated again it was suppose to have been mailed Wednesday and will need to call me back. He called back he still had no answers to why they lie so much. Supposedly I'm to receive a call back tomorrow with that tracking number. I believe he'll call back but without the tracking number I'm afraid

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  •  
    Reviewed By Ihatebanks2016 Dec 10, 2016

    If Old National took over your bank-watch out!!!

    Let me start off by stating this bank has been the most frustrating bank to deal with. Here's the scenario: I used to have my mortgage with Anchor and we escrow. Old National took over Anchor. So now we have our mortgage through them. I received a letter about how Old National handles escrow payments differently than Anchor: 1)The directly mail property tax disbursements from your escrow account to the tax authority on your behalf. 2)Tax payments will be mailed in December for payments due in January 2017.
    We have always received a check from Anchor for our property taxes and would then send in our own property tax payment. We send out payment in JANUARY so is cashed in JANUARY. We have done this for many years. Our tax adviser, who is a Senior adviser so I trust her, has explained we must keep doing this so our tax return doesn't get messed up. So the fact that O.N. (Old National) is forcing us to not have control over mailing in our payment AND is sending out the escrow payments in December is really screwing us over. I called the Client care number, the lady couldn't help me and told me to contact our local branch. I called them, and the loan officer explained how he is aware of many others having this same issue but couldn't help me so he told me to call the loan office. I called them and the lady was so unhelpful and matter-of-fact that it was ridiculous. During the O.N. takeover she told me O.N. was aware of how Wisconsin was different in how they handled property tax payments....... and that is all she could offer me. I asked her if they were aware then WHY THE HECK DIDN'T THEY LOOK INTO IT to come up with a solution for the thousands of customers that this was going to affect, to make this transition a fair one and not going to screw over their new customers. She just kept telling me how when a bank takes over then their policies take hold. She also kept repeating how we are "not making any exceptions". That is it!!! All she could say after me explaining over and over again that their "policies" will now be affecting my tax return. As it seems to go with these big banks all you get is the run-around.
    I didn't ask for them to takeover my mortgage! And now they are forcing me and many others to not have control of when we mail in our property taxes. I am so sick of banks not caring about the people that keep them up-and-running and rich.
    Banks think they can do anything they want and people are just going to bow down and take it! NOT ME! I am not going away and will become a thorn in their side until I see they are trying to work with their customers, customers that didn't have a choice in becoming their customer. I am also going to do my best in the meantime to refinance with my credit union, to get as far away from this BANK as possible.
    So to sum up: O.N. is aware of many others having the same issue as me. O.N. was aware during the takeover that Wisconsin was different with how customers could pay their property taxes AND DID NOTHING TO RECTIFY THE ISSUE WITHOUT SCREWING THEM OVER.
    Our local news does a Call for Action piece every month. I will be emailing them as well to see if they can help us little people from having our taxes royally messed up.

    I don't usually write reviews but this I know is wrong. If people don't speak up then nothing will ever change. This bank claims to be so great! They are not! LIES LIES LIES.

    Just a side note-if you can go to a reputable credit union. I use one for my checking/savings/car loans and they are wonderful. They have always did their best to work with me. You almost always have better treatment from a credit union.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By ReneeS Jan 25, 2017

    Run and don't look back!

    The fees are incredible. I was charged for using my ATM card too many times in one month at their ATM machine, charged for having too little in my savings, charged overdrafted fees when I had plenty of money to cover my bills. I was told over and over again its our policy. Direct deposit Payroll pending for 24-48 hrs...zero customer service, rude and unwilling to help. Charged if they mail your bank statement. I have several automatic bills that come out and if payroll is still pending late charges for each of those bills. Hundreds of dollars in fees in just three months time. I had been with Anchor Bank, prior to the buyout for 30 years, we have since pulled all accounts including our mortgage and line of credit with Old National. Stay away from Old National and if you know any one thinking about going to Old National have them check for reviews and even the Better business bureau. Least ethical company I have ever dealt with. If I could give a Zero I would so instead just saying this is a negative -10 bank.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By Ihatebanks2016 Dec 10, 2016

    If Old National took over your bank-watch out!!!

    Let me start off by stating this bank has been the most frustrating bank to deal with. Here's the scenario: I used to have my mortgage with Anchor and we escrow. Old National took over Anchor. So now we have our mortgage through them. I received a letter about how Old National handles escrow payments differently than Anchor: 1)The directly mail property tax disbursements from your escrow account to the tax authority on your behalf. 2)Tax payments will be mailed in December for payments due in January 2017.
    We have always received a check from Anchor for our property taxes and would then send in our own property tax payment. We send out payment in JANUARY so is cashed in JANUARY. We have done this for many years. Our tax adviser, who is a Senior adviser so I trust her, has explained we must keep doing this so our tax return doesn't get messed up. So the fact that O.N. (Old National) is forcing us to not have control over mailing in our payment AND is sending out the escrow payments in December is really screwing us over. I called the Client care number, the lady couldn't help me and told me to contact our local branch. I called them, and the loan officer explained how he is aware of many others having this same issue but couldn't help me so he told me to call the loan office. I called them and the lady was so unhelpful and matter-of-fact that it was ridiculous. During the O.N. takeover she told me O.N. was aware of how Wisconsin was different in how they handled property tax payments....... and that is all she could offer me. I asked her if they were aware then WHY THE HECK DIDN'T THEY LOOK INTO IT to come up with a solution for the thousands of customers that this was going to affect, to make this transition a fair one and not going to screw over their new customers. She just kept telling me how when a bank takes over then their policies take hold. She also kept repeating how we are "not making any exceptions". That is it!!! All she could say after me explaining over and over again that their "policies" will now be affecting my tax return. As it seems to go with these big banks all you get is the run-around.
    I didn't ask for them to takeover my mortgage! And now they are forcing me and many others to not have control of when we mail in our property taxes. I am so sick of banks not caring about the people that keep them up-and-running and rich.
    Banks think they can do anything they want and people are just going to bow down and take it! NOT ME! I am not going away and will become a thorn in their side until I see they are trying to work with their customers, customers that didn't have a choice in becoming their customer. I am also going to do my best in the meantime to refinance with my credit union, to get as far away from this BANK as possible.
    So to sum up: O.N. is aware of many others having the same issue as me. O.N. was aware during the takeover that Wisconsin was different with how customers could pay their property taxes AND DID NOTHING TO RECTIFY THE ISSUE WITHOUT SCREWING THEM OVER.
    Our local news does a Call for Action piece every month. I will be emailing them as well to see if they can help us little people from having our taxes royally messed up.

    I don't usually write reviews but this I know is wrong. If people don't speak up then nothing will ever change. This bank claims to be so great! They are not! LIES LIES LIES.

    Just a side note-if you can go to a reputable credit union. I use one for my checking/savings/car loans and they are wonderful. They have always did their best to work with me. You almost always have better treatment from a credit union.

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  •  
    Reviewed By DEAN Jun 26, 2016

    ATM issues

    I will start by saying I have been an Old National Bank customer for over 50 years. Over the years I have been very satisfied with the bank and have used their various services without many issues. A nice hometown bank based in Evansville, Indiana with a good reputation in the community. I am now retired and live out of the country, but continue to use Old National as my bank of choice. Customer loyalty, I suppose. I depend on my Old National Bank debit card to take money as needed wherever I am. Until recently (this month) I never had an issue getting funds from my checking account using my debit card at any ATM. It seems that Old National has changed over to a new system and now when using my ATM debit card I cannot access any money from my checking account because the new system is showing I have exceeded my daily limit. As I have my retirement direct deposited into my checking account this is a very serious issue for me. I have contacted the bank and they tell me it is a glitch in the new system and they are working the bugs out. WOW. Millions of people depend on their ATM cards for convenience and necessity for everyday life. This is totally unacceptable. Unfortunately, I will be looking for a new bank that can deliver when you need them the most.

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  •  
    Reviewed By Janice_yen Dec 30, 2013

    This bank is a joke.

    I needed a private account to keep my money without having anyone knowing about it, and my dad told me to go with Old National Bank. I went in and sat there for 20 minutes while the workers there walked around and told eachother stories about their weekend, I decided to stand up and leave and the lady called me in saying she would take care of me, so i gave it another go and went in. Got all my papers done and she asked me if i wanted a debit card. i said yes and i had to fill in another agreement sheet (note this).

    A month later I haven't received my card yet and my boyfriend told me to call them to make sure no one had activated it and stole it. I called and was put on hold for 45 minutes until the lady comes on and told me that my card was never ordered and that she would take care of it today. So 5 weeks went by and i still don't have my debit card yet. The bank required a balance of $750 to not be charged monthly. So there goes my $750 i couldnt touch for over 2 months now. My boyfriend told me if they take this long and still haven't fixed this small debit card problem, how long would it take them if something big happened to my bank account. So i waited another week to see if they will resolve this problem for me and i called them multiple times to check on my card. I got tired of it and went in to close my account before i picked my daughter up from school. I waited 2 hours and every time i ask if someone is going to resolve my problem its always "just a few more minutes. Someone will be with you shortly". Now I don't mind waiting but i was the only customer in there for the whole 2 hours and it was time to pick up my daughter. I still haven't been able to close my account yet. So much for the "best bank in Indiana". This bank is seriously a joke. i haven't had this bad of customer service throughout my life.

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  •  
    Reviewed By mgehring Jul 22, 2014

    Just Another Greedy Bank

    Their policies on clearing checks is ridiculous and archaic. When they bounce an item they still take the money out of your account and don't give it back until the next day so that they can bounce more items. When they do clear items, they clear them largest amount to smallest "because they think the larger items are the most important items", even if the large items bounce and all the smaller items could clear.

    In my opinion, the very least that they could do better is, if you're not going to pay an item, don't take the money. If you're going to take the money, pay the item. It's that simple.

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  •  
    Reviewed By Brian Oct 5, 2013

    Horrible Experience

    The transfer of my account from Bank of America to Old National has been horrible. Other account transfers in the past have been relatively seamless, but this one is requiring me to take action. The fees for low account balances are almost predatory and the customer service is lousy. It almost seems that the bank is forcing customers to leave. I know I am leaving as soon as I set up a new checking and savings account.

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