B MyBankTracker Rating

OneWest Bank

About OneWest Bank

OneWest Bank is the largest Southern California based bank and is focused on delivering personalized, relationship-based banking to its customers. The bank has 74 retail branches conveniently located throughout Southern California to serve consumers and businesses, small and large. With total assets of $20+ billion and $14 billion in deposits, OneWest has the size and strength to offer a wide array of banking products and services and the stability to protect its depositors.

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful OneWest Bank Bank Customer Reviews

  •  
    T
    Reviewed By timtim1 Sep 4, 2016

    Do not Judge

    I was in your bank one day , but I couldn't help but to hear your branch manager speaking with a tone that wasn't nice . She had no class .

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  •  
    S
    Reviewed By Soniajackie06@gmail.com Oct 25, 2014

    Terrible Customer Service And They Play Cops!

    This bank sucks! They refused to cash a check drawn on their bank, citing they couldn't take an id presented, even though it was valid! Even the additional form of id from another bank that they requested was rejected! The teller seemed like chicken, he didn't know what to do and he called his terrible, bespectacled, pimpled face manager who was even worse. I have never been denied bank services based on my id (which is a valid international passport), and the pimpled manager claimed to be an immigration officer of some sorts, claiming he wanted to see immigration documents!! Instead of solving the issue at hand, he started personalizing the matter, saying that i was unhappy because he didn't say what i wanted to hear! I had been served at this branch before, and never faced any issues until he came along with his ignorant, racist, biased attitude which was very apparent.

    How the heck could he want to play psychologist cop by trying to enter a customer's mind? He obviously thought i had stolen checks, perhaps he was intimidated by the amount. He is definitely used to the welfare types, not hardworking professionals. He was too stupid even to call the issuers of the checks. When i suggested he could look at my ssn, he insisted on immigration documents. These people need to be closed. They are conducting shady business in this dinghy, dilapidated back-door entrance hell hole. I have since had my checks direct deposited, and will never step into this nasty, racist place again. Stay away from these losers.

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  •  
    A
    Reviewed By Andy7465 Apr 23, 2017

    Best Baking Experience Ever!

    Probably the best banking experience of my 70+ years using banking systems. These guys are like family and always take the time to give me a thorough and friendly transaction. The book keeping is impeccable and the statements easy-to-read. When I have a special request, I can call and receive a live body rather than a robot voice and endless elevator music and complex menus. Best of all, their interest rates are higher than the big national banks in town. I've recommended One West to several friends and they thank me. I've been a businessperson here for 56 years and owned five local businesses. I am retired now and keeping track of my money is very important. One West lets me sleep very well at night.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A