B MyBankTracker Rating

Phelps County Bank

About Phelps County Bank

Phelps County Bank (PCB) is a community bank owned by the employees through an Employee Stock Ownership Plan (ESOP). PCB was established by local citizens in 1963. The majority interest was purchased by Don Castleman in 1971, and he subsequently purchased all but 3% of the stock through a one bank holding company by 1978.

Phelps County Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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We found bank branches & ATMs within miles of .

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Customer Reviews

Most Helpful Phelps County Bank Bank Customer Reviews

  • B
    Reviewed By bojangles Dec 18, 2015

    PCB lied to me

    Called on a Wednesday to inquire about a loan, they said I needed an appraiser to come out and evaluate my estate. I told them I'm a Usda breeder of dogs. And I only have dogs, I was told by Kenny that's fine get them appraised and we can start moving forward.

    Three or four days pass and I try to contact PCB and you guessed it they won't answer my calls or they won't return my voice mails either.

    So I show up and get Ben (one fry short of a happy meal) and hand him all the documentation they requested and asked for. They made me jump through hoops wait a week and jerked me around between several people.

    But this is the kicker, as soon as I get there they say "oh dogs are worthless" I say do you take cattle? "Yes, because you can tag a cow, you can take it to Salem and get rid of it, there is a market for cows"

    At this point I just think I'm trying to clear ignorance, but the level that's embedded into this establishment can't be cured. Dogs are considered live stock by Usda and Mo state and are required to be tagged, the only people that don't account for them is Phelps county bank. You take dogs to neosho and get rid of them, and there is a market for dogs as well.

    So every excuse he gave me was not a valid reason this is when I decided to leave the meeting.

    I forgot my keys, when I return I find four of them gossiping about me in his office like it's standard operating procedure. The lady in the office said its not proper to be/get upset. " lady what's not proper is to blatantly lie to some one" I stormed off for the second time, trying to leave before things get really bad.

    I make it to the stairs just to be chased down by good ole Ben, this is where he finally gets to assert dominance over his clients and belittle them. " since your not happy here I closed out your account and a check will be in the mail"

    PCB LIED to me

    PCB cheated and stole from me

    PCB is not a company built on ethics, scam and slam they want their money. They have been trained to mislead and to take, you have been warned.

    Thank you for your feedback Is this review helpful?

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A