B+ MyBankTracker Rating

Southside Bank

About Southside Bank

Southside Bancshares, Inc., the holding company for Southside Bank is headquartered in Tyler, Texas. Tyler has a metropolitan area population of approximately 200,000 and is located 90 miles east of Dallas. The Company has assets of approximately $2.5 billion and operates 44 community-banking facilities in Texas including two branches in Fort Worth, one in Arlington and a loan production office in Austin.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Southside Bank Bank Customer Reviews

  • KR
    Reviewed By Kelly R. Aug 10, 2013

    horrific

    my mother passed away February 24, 2012, before that my husband and I had opened a checking account. Months later, it was found that my previous husband and I had an account that still had a balance owed, a little over $700.00. It was over ten years ago. They attatched to my new checking account.

    My mother passed away leaving me the beneficiary of the account, now I was in too much shock to check, but she had insurance on the home( had gotten a mortgage years earlier). I went to the bank with her death certificate,. I was told 1) if I took over the loan they would put the "house" in my name and 2) the same thing about her car.... Later on I checked with an attorney who told me they had no authority to do that. I retained that attorney ( that is a whole other bad story) but what he said was true. Later on that year, they attatched the money still owed from the checking account I had with my ex husband onto the mortgage of the house, and threatened to accelerate the loan if not paid. Somehow I managed to pay it, though my husband and myself both OIF veterans, lived off, literally boiled water and beans, No bread, no niceties, and thrifty nickels for toilet
    paper. However we have seen hell itself, so hey I had a carpet to sleep on and no shells going off all day and night. So it was tolerable.

    Now, I have been making cash payments, as they will not let me use my debit card. They keep loosing those so I keep reminding them. Now due to financial issues, I had to let the house payment go for two months, and they charged me for five months of behind payments, threatened me again. I offered to pay it off by re opening a savings account, as the other had been charged off, allegedly, so I could use my Chase card to pay. They told me I still owed money on that account, WTH ! I know I am not the only person they have done this too and I want to bring this institution to light, to all the other Veterans and their Supporter, as to how this bank really manages its customers.

    Thank you for your feedback Is this review helpful?
  • D
    Reviewed By Dianne Sep 12, 2015

    Still Holding my $1500.00 AFTER check cleared

    I opened a checking account with Southside bank on August 8th. 1) They told me I would receive my debit card within 7 days. As of 9/12/15 I still have not received my debit card!! and 2) I ordered checks the same day I opened the account checks and told they would be here within 10 days. After 10 days I went in and they said they had never been ordered. AND 3) THIS IS BIG!! I deposited a check for $1,500 on 9/3/15 from an account I have at an out of town bank. This check cleared the bank on 9/8/15 and they are still holding my money. They said even though the check cleared my other bank on 9/8/15 they have the right to hold my money and I can't get any money out!! Really?? This is fair?? I will be turning them in to the BBB.
    and closing my checking and savings account as soon as they release my money!! They will not release my money until 9/17/15!!

    Thank you for your feedback Is this review helpful?
  • L
    Reviewed By LARRYGRESHAM Jun 14, 2016

    savings is best feature

    folks are friendly and efficient and the savings rate is excellent.
    Would recommend this bank and their people. Robert is very good employee.

    Thank you for your feedback Is this review helpful?

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A