C+ MyBankTracker Rating

Texas Citizens Bank, National Association

About Texas Citizens Bank, National Association

Texas Citizens Bank is a “Boutique Private Bank”. The bank is strongly capitalized and offers a full array of financial products and services. Their team of professional bankers welcomes an opportunity to introduce and work with you to achieve your financial goals.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Texas Citizens Bank, National Association Bank Customer Reviews

  • S
    Reviewed By Steve Aug 26, 2013

    Biased and Prejudiced Managers

    After I told the bank I did not receive my new credit card's pin while traveling, they required me to come in for a new pin knowing that I was out of the country traveling instead re-sending a pin/ new card.

    Also despite constant emails from the same email address I have been using to communicate with managers for years, ID verification documentation sent, and phone conversations answering security questions, [Redacted] would still not reissue my card and pin due to "security issue." They even put my account on a limited basis where I would have to contact them each time if I wanted to transfer money between my internal and external accounts without any advance notice. She even asked me for my job, which basically had nothing to do with my account. When I brought this up she said that makes them not trust me, but after asking her, she then admitted that it wouldn't make a difference anyway. She still asked me for my job again, I told her, and of course they still closed the account. I sensed bias and prejudice in their decision making simply because it wasn't rational & the excuses didn't add up. She said her & other officers make the decisions to close the account or not, but she came off that she made the ultimate decision and immediately assumed during our conversation that the account would be closed just because I raised concerns and about their unfair treatment towards me & illogical "security issue excuse." Beth even said that she asked others in the bank if any one knew or saw me. As if the bank knows all their customers on a first name basis or if that is some kind of requirement for a bank.

    I tried reporting this issue to the CEO [Redacted] and he immediately agreed with [Redacted] . He didn't even want to hear my concerns, complaint or explanation of the situation. He also told me I could contact their compliance officer, [Redacted]. I contacted her several times & she never took the time to respond. I told the CEO this & he also didn't respond.

    Thank you for your feedback Is this review helpful?

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  • Type Fee National Average
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