The Provident Bank

National Bank, providentnj.com

The Provident Bank logo
B+ MyBankTracker
Rating
MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

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The Provident Bank Fees

  • National Average
  • Monthly Inactivity N/A $6
  • Non-Sufficient Fund (Overdraft) N/A $30
  • Stop Payment item N/A $27
  • Return Deposit N/A $13
  • Domestic Wire Transfer (Outbound) N/A $22
  • Domestic Wire Transfer (Inbound) N/A $10
  • Non-Bank ATM N/A $1.0

Locations & Hours

map of local branches and ATMs
Branches
85

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Latest Customer Reviews

  •  
    Reviewed By adeb392 Oct 12, 2017

    HORRIBLE!

    Let me start of by saying I had a checking account with them a few years which i closed because of the stupidity of the customer service support. So many times I had to explain certain situations to 10 different people before they fully understood. Recently I requested statements from a few years back and I was told it would be $15 per statement! Ridiculous! They also told me it would take 7-10 business days in the mail. I had to call and complain because they never reached me! Its unbelievable to me that they want to charge me that amount of money for my OWN personal information. I also requested statements from bank of america and these were free of charge and were sent directly to my e-mail within a few hours. I agree with a previous poster who stated they are living in the stone age!

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  •  
    Reviewed By joyH Jun 12, 2017

    Provident Takes 10% of any coin deposits FOR CUSTOMERS

    I have been banking with Provident for years and have had no real issues, the service is OK and frankly I do not expect much. I have been using the coin counting machines available in branches to count coins and deposit the amounts directly into my accounts with no fees (GREAT!). Recently there is a new rule that everyone must pay 10% of all coins counted in the machines as a fee even if you are 1) a customer and 2) depositing all the money in your account. So I bought coin wrappers from Staples (accepted anywhere) counted out the coins and presented the pre-wrapped coins for deposit, with my account number on each wrapper. The branch says they will not accept PRE-WRAPPED coins without having them go through the coin machine and charge me 10% of the total amount. I had $180.00 of quarters which would cost me $18.00 just to deposit into my Provident account. What's next, they change me 10% of any cash deposit? This is all legal tender in the USA (last I checked), I am not using their coin counting machine and presenting actual money for deposit, but I cannot get face value for my deposit of coins? I am in the process of moving accounts elsewhere. Shame on Provident Bank - what if this was a child wrapping pennies from their piggy bank to put into a savings account? You will take 10% of that? Way to show customer support!!

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  •  
    Reviewed By ktmoat May 8, 2017

    Incompetent people at branch

    I wish I could put 0 stars I opened up a new account at the Dumont branch. It all seemed wonderful, nice friendly service. Then I made my first deposit,. I confirmed when it would be available and since the check was for $499 I was told next day (Friday) when it didnt clear I went in and asked when it would clear I was then told Monday. It didnt clear and I was charged 2 overdraft charges I then find that since it is a new acct it takes 9 days to clear. Ok, so they reversed my 2 OD charges I then said since my direct deposit wouldnt start until the next check I would go to a check cashing location to cash my check all 5 customer service people told me as long as it is a payroll check it could be cashed. After cashing my payroll check it then brought my acct to a negative I have 3 pending transactions that had enough in the acct to cover them but now my acct is negative and everyone at the branch looks at me like I am crazy for questioning this. I explained had I known cashing the payroll check would have brought my account into a negative I would have paid the $45 to have it cashed at a check cashing center. THIS HAS BEEN A TERRIBLE EXPERIENCE FROM THE VERY FIRST DEPOSIT.............I WISH I NEVER CHANGED BANKS

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