Trustco Bank

National Bank,

Trustco Bank logo
B MyBankTracker
MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

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Trustco Bank Fees

  • National Average
  • Monthly Inactivity N/A $6
  • Non-Sufficient Fund (Overdraft) N/A $30
  • Stop Payment item N/A $27
  • Return Deposit N/A $13
  • Domestic Wire Transfer (Outbound) N/A $22
  • Domestic Wire Transfer (Inbound) N/A $10
  • Non-Bank ATM N/A $1.0

Locations & Hours

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Latest Customer Reviews

    Reviewed By jdmechanic Dec 9, 2017

    Worst Banking Experience EVER

    Unbelievable. We applied for a re-finance on our home and had a awful time with the Winter Springs Fl office. We were led to believe that every thing was ok with our application and that our credit score. +800 and our debt ratio was good for our refi. We have 100% equity in our home and were told that there would be no problem. after almost two months we were denied. We tried to contact the local bank manager by email and phone and never got a response. Finally after 4 phone calls on a single day with no return call or email we contacted the bank managers boss. The next day we were told that our application was denied without any explanation. This kind of treatment is completely inexcusable and unbelievable in today's environment. Never, ever consider this bank for anything.

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    Reviewed By nicolas00773 Oct 4, 2017

    costumer servuce sucks

    i went to change me atm card and waited more than 45 minutes and nobody took care of my problem ..just wait!
    so i left then i call a costumer service and told them i needed tonchange ma card and told menit has to be done at the bank they dont do it online..really! really!! not even in PR i see this kind of crap!

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    Reviewed By BonnieRamos Aug 18, 2017

    Home equity loan

    This bank advertises great rates for home equity loans. They state you can close within 30 days and that you can use the funds for anything, vacations, college, vehicles, etc.
    Well, I have been dealing with this Bank for a month and a half, had to repeatedly send the same documents for review, some of which were meaningless, and then they "required" me to pay off a credit card with the home equity funds AND close the credit card account? What?? And, I have equity built up in my home of approximately $300,000! I have excellent credit (780) with excellent payment history on all of my credit cards and that is not what I wanted to use the home equity line for. They essentially are trying to get me to use ALL of the requested funds up front to lock me in as opposed to simply having the home equity line open for whatever I want whenever I need the funds in the future. I have asked to speak with a higher authority and no one returns my calls. STAY AWAY! There should be a class action suite against this bank for false advertising and malicious intent!!

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