Umpqua Bank

National Bank,

Umpqua Bank logo
B+ MyBankTracker
MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

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Umpqua Bank Fees

  • National Average
  • Monthly Inactivity $2 $6
  • Non-Sufficient Fund (Overdraft) $35 $30
  • Stop Payment item $35 $27
  • Return Deposit $10 $13
  • Domestic Wire Transfer (Outbound) $25 $22
  • Domestic Wire Transfer (Inbound) $15 $10
  • Non-Bank ATM $2.5 $1.0

Locations & Hours

map of local branches and ATMs

We found bank branches & ATMs within miles of .

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Latest Customer Reviews

    Reviewed By simeconsta Nov 17, 2017

    This 'store' treats its customers with rudeness and long lines.

    I'm very familiar with this Umpqua "'Store" in Phoenix OR. and the folks that work there ; and the only way to describe the service the bank staff delivers is poor and shoddy. It's not unusual to walk through the front doors and see the 4-5 staff members lined up against the wall or staring out into space ;doing an excellent job of goldbricking. As a very small shareholder ,all this is very disconcerting. .. Now ,I know that job security is a major feature of bank employment but a publicly trade bank has a duty to its shareholders as well.
    Now, when these folks do get busy ,they are so slow that a long line immediately forms and given the ages of their clients ,grumbling begins at the knees . .. But to make things worse , a few of these bank specialists can get down right loud and rude for no real reason.
    I wonder if some of these gals working there were raised in a barn..!!!

    Especially sad was when I happened to see an elderly gentleman trying to transfer cash out of his IRA and into his checking so he could get it ;and watching the close to retirement age teller unable to make the transfer. After waiting about 20 minutes ,there she was staring at her comp. screen and trying to read the instructions on how to execute ,only to continue staring and finally initiated a few phone calls ,but to no avail. 20 minutes became 40 minutes and still the old guy was standing scratching his head telling her ,it was an easy procedure since he had it done before by other tellers.
    She told him to quit bugging her. 40 minutes easily became 60 minutes and to make a long story short ,the old guy blew it and told her off. Thankfully she retired from the bank a few months later.

    This is not unusual when dealing with UMPQUA.. too bad ,so sad.. And what about management you ask.. oh ,what management????

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    Reviewed By Melsamel Oct 27, 2017

    Over promise, under deliver

    That should really be their motto...when you tout the "World's Greatest Bank" for all to see you really set the bar high. There is nothing about the Umpqua experience that even comes close to it. Even "Your Town's Greatest Bank" would be a flat out fib. I could deal with their sub-par customer service and technology if they just didn't brag about being so darn great but what they truly deliver is a joke.

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    Reviewed By fedupwithbanks Jul 14, 2017

    Worst Bank I've ever dealt with

    I would give this bank zero stars if that were possible. I was originally a Sterling Bank customer (which was great). I recently made a deposit in the ATM before the bank opened on a business day 7/12 (in the branch of my hometown). However the deposit will be held until the 20th, which has put my account into an overdrawn state, even though I deposited enough money to cover the charges. I contacted the branch location that I originally opened the account, and was told that they wouldn't reverse the over drawn pending charges, even though my actual balance is not in the negative, and they wouldn't release the funds of my deposit.

    It's all a money making scheme so that the stockholders profit!!! I recommend closing your accounts and going to a credit union.

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