B+ MyBankTracker Rating

Union Bank & Trust

About Union Bank & Trust

Union First Market Bankshares Corporation is the largest community banking organization based in Virginia, providing full service banking to the Northern, Central, Rappahannock, Tidewater and Northern Neck regions of Virginia through its bank subsidiaries, Union First Market Bank (77 locations in the counties of Albemarle, Caroline, Chesterfield, Fairfax, Fluvanna, Hanover, Henrico, James City, King George, King William, Nelson, Spotsylvania, Stafford, Westmoreland, York, and the cities of Richmond, Fredericksburg, Williamsburg, Newport News, Grafton, Charlottesville, Colonial Heights, and Roanoke); Northern Neck State Bank (9 locations in the counties of Richmond, Westmoreland, Essex, Northumberland and Lancaster); and Rappahannock National Bank (6 locations in Washington, Front Royal, Middleburg, Warrenton, and Winchester). Union Investment Services, Inc. provides full brokerage services; Union Mortgage Group, Inc. provides a full line of mortgage products; and Union Insurance Group, LLC offers various lines of insurance products. Union First Market Bank also owns a non-controlling interest in Johnson Mortgage Company, LLC.

Union Bank & Trust logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Union Bank & Trust Bank Customer Reviews

  • KC
    Reviewed By kelley c. Jun 23, 2014

    Not Worth the Free Checking

    I have had numerous problems with this bank that would take too long to write about. I could not retrieve my free online bank statements for last year. Though they would not help me with access to getting all the statements for the prior 6 months to a year. Even though the bank claims to storage up to 7 years for easy access. To this day I still have never been able to access the bank statements prior to changing to paper. Only one location was willing to help me and not charge me $1.00 for each month I needed.

    I can not order bank stuff online and have it delivered to my home. I have to call if I need things other than bank statements sent to my mailing address because they keep sending stuff to former addresses. That I was told former addresses were no longer on file. Send important online banking to an old email address I also had changed. The current address they send the paper bank statements too. Makes no sense this has been going on for over a year now.

    Certain locations care more about the customer and better able to help. I find however it is rare to find a helpful employee via the toll free online banking number. Therefore I no longer use any of the online banking features. Difficulties when ordering address labels or anything else online Union First Market Bank using their supplier a 3rd party company. The address on the labels were different then the address package was mailed to. You can only use one address on products that the bank has on file. I had to call the 3rd party to have them re-delivered as Union First Market Bank would not help.

    Summary Not worth the free banking. I was going to see how the bank was and if satisfied move my larger accounts to this bank. Some Representative just don't care, have an attitude and lie about it taken 2 days before a Supervisor will call back. Issues are rarely resolved much less in a timely manner. I can only my account for POS purchases. Only good to report is free checking and no fees.

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  • ER
    Reviewed By Edgardo R. Dec 18, 2013

    Negative

    Filed a complaint for an unauthorized charge to my credit card. I was made to come into the bank in person to fill out a two page form. When I returned a week later the complaint was not processed, and I was asked more questions about my incident. They did not help me and treated me as if I were trying to steal something. The whole time the teller smiled at me while I was aggravated.

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  • F
    Reviewed By FedUpCustomers Jul 30, 2015

    Rude, unprofessional staff.

    I opened my accounts online which was through a branch in Midlothian. Anytime I had to deal with anyone at that branch or at the Willow Lawn branch, it was awful. The staff was either snooty or flat out indignant. I had my business and personal accounts with Union and I am in the process of closing everything. After six years I'm tired of of dealing with them. There was always an air of judgement/annoyance any time I had to deal with anyone. In fact, one older female teller at the Willow Lawn branch began making assumptions about me and made condescending, judgemental comments regarding my account when I was asking her about available banking services.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
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  • Non-Bank ATM N/A