Webster Bank

National Bank, public.websteronline.com

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About the Bank

Webster Bank has been meeting the banking needs of residents in Connecticut, Massachusetts, Rhode Island and Westchester County, New York for nearly 100 years. As a smaller regional bank, it offer financial services at nearly 200 branch locations and over 300 ATMs. Those services include personal and business banking, commercial banking and private banking for high net worth clients. Webster Bank also offers specialized personal banking benefits for military members and their families.


Personal banking is designed to be a better banking experience, complete with checking accounts, savings accounts, CDs, Health Savings Accounts and credit cards. Six checking accounts are available to fit your lifestyle. Premier Checking and WebsterOne Relationship Checking are interest-bearing accounts. The Premier Checking account offers competitive rates that are tiered based on your balance. This account also features rebates for foreign ATM surcharges. The WebsterOne Relationship Checking account doesn't come with ATM fee rebates but Webster Bank doesn't charge you a fee to use another bank's ATM. You also get the benefit of special discounts on mortgage and personal loans with this account.


If you need something a little more scaled down, there's also Webster Value Checking or Webster eChecking. The Value Checking account offers multiple ways to avoid the monthly maintenance fee, while Webster eChecking has no minimum balance requirement. There's a no monthly fee checking account available just for students, and Opportunity Checking is designed for people who may have had trouble opening a regular checking account in the past. You'll need to visit a branch to open an Opportunity Checking account but you can apply online to open any of Webster Bank's other checking options.


You've got just as much variety when it comes to savings so you can choose an account that's best for meeting your savings goals. Webster Value Savings and Holiday Club Savings both have a low opening deposit of just $5. The Holiday Club Savings account carries no monthly fee. The Premier Savings Extra account also has no monthly fee when you maintain a $10,000 minimum daily balance. Of all Webster Bank's savings account options, this one carries the highest rate.


If you have a longer timeline to save, you may consider a CD account versus savings or money market options. Traditional CDs feature terms from nine months to five years. There's also a 3-year Bump Up CD, which allows you to bump up the rate on your CD once during its term if interest rates increase. This account requires you to have a Premier or WebsterOne Checking account to open. That's not required for Traditional CDs, and you also have the option of opening them as IRA CDs for retirement savings.


For members of the military, some of the benefits Webster Bank offers include free ATM access anywhere, no monthly checking fee, mortgage rebates if you buy a home with Webster and rate discounts on home loans, home equity loans and lines of credit, auto loans and personal loans. These money-saving features are available to military retirees, veterans and active-duty servicemembers.

Webster Bank Fees

  • National Average
  • Monthly Inactivity N/A $6
  • Non-Sufficient Fund (Overdraft) $32 $30
  • Stop Payment item $28 $27
  • Return Deposit $10 $13
  • Domestic Wire Transfer (Outbound) $30 $22
  • Domestic Wire Transfer (Inbound) $15 $10
  • Non-Bank ATM $1.75 $1

Locations & Hours

map of local branches and ATMs
Branches
169

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Latest Customer Reviews

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  •  
    Reviewed By dorfey Sep 25, 2017

    worst bank around

    warwick ri and maine branch in ct not professionelat all never have gone to a bank for a line of credit that asked so many questions sent up an appraiser very rude thought he owned the bankand on top of that they called me from ct and told me they had bad news that i was not approved and laughed at me should have gone on line and looked at all the bad reviews i never seen so many on a bank what a waste of time stay away they like to paint a pretty picture

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  •  
    Reviewed By acapulcoandy Aug 31, 2017

    Mortgage Application Hamden Ct Limarie Rivera Manager

    I was told by the mortgage underwriter Michele Raymond to go to my local Webster Branch (Hamden, Ct) and they could scan and fax to her the pages from a condominium documents book. When I arrived the Manager Limarie Rivera said "wow ther must be 100 pages" the bank I came from we would just overnight it tio the underwriter. I tolld her you are not at the bank you came from, you are at Webster this is what underwriting asked me to do so they could complete my mortgage application. After twenty minutes of excuse by Limarie Rivera saying she din't have enough staff, (ther were no customers in the bank during thev 20 minutes) she said it was TOO MUCH WORK for her. LAZY OVERPIAD MANAGER !!

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  •  
    Reviewed By hbella2323 Jul 20, 2017

    total scam artists

    I have been a Webster bank customer for 12 years and never had an issue with this bank until recently. A hacker hacked into my online account with google play that I had my bank card information and racked up $400 of online purchases. I haven't used that account in months. Subsequently it caused my account to overdraft. I had gotten a phone call from Webster's own Fraud department telling me there was suspicious activity with my bank card. I denied the transactions and went into my local branch the next day to dispute the transactions. I asked them if they could wave bank fees due to the fact that the overdrafts were not my fault and pleaded with them that if they didn't I would lose 1/2 of my paycheck and I couldn't afford to lose. They said No, that if they decided to refund me then I would get all overdraft fees back. 500.00 were taken in just over draft fees. This all took place the beginning of MAY and I still have no resolution. Further more the emails that this EFT dept sends me regarding the investigation are insulting. It is the same questions over and over again just a different email. They asked me why I only disputed transactions up to a certain date but nothing more than that? Federal law only allows you to go back 60 days and this was what my local branch told me. So the disputes were only for 60 days. I find it really scummy to try to trick a customer or make them second guess themselves by saying and I quote "if you haven't used your google play account, then why are you only disputing certain transactions but not others?" Well idiots you should know the law? The transactions they asked me about were going back more than 60 days!! I would dispute them if I could. Iv had two emails asking me if I haven't bought anything with google play then why was was my card presented at the time of these purchases? Does Webster not know how hacking works? I had to answer the same questions over and over. And all the while they get more and more insulting. Making me feel that I actually am trying to pull a fast one on them. Or that I am at fault. They told the branch manager that they would reopen my case once they received the emails from me and mail me a letter stating so. Well never got the letters and when I asked the bank manager I delt with for the disputes, the EFT dept claim they mailed it out or I didn't "send my email to the right email" I sent my response to their second interrogating email on july 2nd and have not heard a word. I had to forward it to the bank manager that iv been dealing with today, because god forbid they don't "get it". Bottom line, I find it really interesting that the same bank that tells me I am ONLY going to get my 500.00 worth of bank fees back is the same Entity that makes the decision that I get refunded the stolen money. I find that a conflict of interest. Of course they don't want to give me the money back because that means they would have to refund me the bank fees. Im still waiting on a decision. I really have zero hope that Ill ever see that money again. And honestly at this point I would settle for the money that was stolen from me. I wouldn't recommend this bank to anyone. Don't ever get your bank account or card information stolen from this bank because they will treat you like You're the criminal. That's what upsets me the most. I honestly think they just wait for this to happen to customers, so they can profit of the bank fees that accrue. Its pretty pathetic. Iv been a loyal customer for over a decade, despite what this decision is Ill be closing my account and leaving this bank. I know they wont care because I'm just a spoke in a wheel. I don't have a lot of money and I don't have a business account. But I do have friends and family that have both. And they are looking to leave over this incident. Its about principal now. And I have absolutely no problem bad mouthing this bank on every social media platform including the media. Go elsewhere because they don't give crap about you.

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  •  
    Reviewed By Webstersucks Apr 29, 2017

    Horrible fee structure

    On top of even worse phone customer service. I was directed to go into a branch to get the most basic issues sorted out. I just finally closed my personal checking ive had for over 20 years. Closing business account next.

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  •  
    Reviewed By narayanbaral Mar 9, 2017

    Very unprofessional and cruel

    I opened two accounts (Checking Premier and Value checking) online last night and deposited two Citi bank's checks online using iPhone. Unfortunately, the checks were not activated by Citi bank. I have been a customer with Citi /Chase for at least 12 years but I did not know that I have to activate my checks. I never had to use them so I did not know. I called Webster bank to explain the situation. Rather than understanding my problem and let me open bank account they said that my account will be closed. I spoke to two ladies they told me that I can not open an account at all. What is this? Which age are you in? I will post my bad experience in various websites. I am an Engineering professional and a NY state employee but did not know that there are such cruel bank out there treating customer like this.

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  •  
    Reviewed By Frankoriely Dec 29, 2016

    Overdraft Fee Scam, Theives!

    Most of the tellers are the best!
    But the executive office is usinf software to cheat you out of your money by charging unjustified overdraft fees. Webster CREATES their own overdraft fees by posting checks to their advantage, meaning they are a corrupt bank. Don't trust them. They steal and get away with it. Someone please get the Federal Agency that overlooks bank practices and file complaints if you have been a victim of their overfraft fee scam.

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  •  
    Reviewed By paulaf Mar 23, 2016

    Horrible Customer Service

    HSA bank acquired my health savings account from Chase. Trying to set up online banking with HSA has been nothing short of a nightmare. Their website doesn't function properly and it is impossible to reach a HSA representative by telephone or email. I will be transferring my account to another bank.

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  •  
    Reviewed By goneelsewhere Mar 22, 2015

    REFUSAL OF LAON

    I REQUESTED A LOAN TO PAY OFF MY CREDIT CARD WITH YOU, SO MY DEBT WOULD NOT HAVE CHANGED. I WAS TOLD I OWE TOO MUCH AND MY INCOME DIDN'T QUALIFY???? MY DEBT AMOUNT WOULD NOT HAVE CHANGED, I AM NOT LATE PAYING MY BILLS OR EVER MISSED A MONTH. I HAVE HAD LOANS WITH YOU BEFORE AND NEVER DEFAULTED. I'M 68 YRS OLD, PROBABLY TOO OLD FOR A LOAN. I WAS GOING TO CHANGE BANKS INSTEAD I OPENED A SAVINGS ACOUNT ELSEWHERE AND THE MONEY IN YOUR BANK'S SAVINGS ACCOUNT WILL BE LESS AND WILL NEVER INCREASE. WHEN I NEED SOMETHING I WILL GO TO MY OTHER BANK.

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  •  
    Reviewed By Jessica+Giordano+Fedorich Aug 8, 2013

    Taking Advantage Of A Valued, Long-Term Customer With Their Fees

    I have had my personal checking/savings accounts with webster bank for over 15 years now. I have always praised webster bank even when other people put them down. Not anymore! I recently opened up a second checking account that they charge $10. 95/month for if you don't use your card 10x a month (which i was not aware of - i'm sure they told me but it must've slipped my mind). Anyway, because they were charging me this $10. 95 fee every month, it made my account go nsf and they decided to charge me $5/day in overdraft fees. It ended up costing me $80 in these ridiculous overdraft fees. I was recently laid off after working in the insurance industry for 8 years. I have a college degree and i had a great job. I have been struggling to find a job - applying to about 5 different places every day. On top of that, my husband and i are expecting our first child in a few months. Do you think webster bank cares that they are causing me this stress while i am pregnant and unemployed? Nope! They waived 4 of the fees totaling $20. So here i am still stuck with $60 in fees on top of the $10. 95 i was charged every month. You'd think they would make an exception for a long time customer going through a difficult time. But they obviously don't care. They apparently are so broke that they would rather lose me as a customer than refund my money. I will be closing my accounts tomorrow.

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  •  
    Reviewed By acapulcoandy Aug 31, 2017

    Mortgage Application Hamden Ct Limarie Rivera Manager

    I was told by the mortgage underwriter Michele Raymond to go to my local Webster Branch (Hamden, Ct) and they could scan and fax to her the pages from a condominium documents book. When I arrived the Manager Limarie Rivera said "wow ther must be 100 pages" the bank I came from we would just overnight it tio the underwriter. I tolld her you are not at the bank you came from, you are at Webster this is what underwriting asked me to do so they could complete my mortgage application. After twenty minutes of excuse by Limarie Rivera saying she din't have enough staff, (ther were no customers in the bank during thev 20 minutes) she said it was TOO MUCH WORK for her. LAZY OVERPIAD MANAGER !!

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  •  
    Reviewed By ccjj Oct 2, 2016

    SEVEN YEAR NIGHTMARE: Morgage Servicing is unfair and practices are legally questionable.

    We are preparing to file action against this bank for years of torture. Seven years ago we were behind a month and, using unfair and deceitful practices, forced into an agreement that was not the modification we sought. Seven years and multiple complaints to regulators later, they are still at it. They refuse to provide information legally requested etc. They acquired our mortgage servicing when they bought a smaller bank. We are looking for others who may had had similar problems. Leave a comment and we will make arrangements.

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  •  
    Reviewed By Janicempa Mar 14, 2016

    Worst Lender Ever!

    The only account I have with this so-called bank is a 2nd mortgage that I had to take out in order to purchase my townhouse. The 1st mortgage is with CitiBank, which I recommend.

    A few years into this dysfunctional relationship Webster decided that my townhouse association management company did not carry sufficient hazard insurance and took out a policy on my behalf. According to Citibank, it's fine. According to the association management company and many, many neighbors who have various lenders, no on else in the area has this problem. Initially I talked to a customer service rep who told me she would take care of it and to only pay the mortgage amount. A few weeks after following her instructions, I received a robocall from Webster telling me that my loan payment was late. I called and was told the payment was held because it was not the correct amount. I explained the situation and was told not to worry, it would be taken care of. The robocalls continued and they tagged me as delinquent and reported it to the credit agencies. I called again and talked to someone who told me she was embarrassed by her employer and that this was not the first time this has happened. I paid the balance (she waived the late fee) but the credit reports still have me as a late payer for that time period. I've been paying this stupid hazard insurance for years.

    I refinanced my first loan with Citibank three years ago and almost lost the rate because Webster would not respond to Citibank and would not provide information needed. The Citibank rep asked me if I could get through to someone there and I just laughed. Eventually Citbank got what they needed (cost me a few hundred dollars to get it from Webster). Webster then had the nerve to send me a Webster credit card! Citibank jumped all over me for having a new credit card and I promised the rep that I shredded it into little pieces. The refinance only happened because of Citibank.

    I have been trying for years to get someone with authority from Webster to respond to my emails and phone calls regarding the hazard insurance, late payment report and refinancing the ridiculously high interest rate. (The house is upside down right now so CitiBank can't take it on.) I have not received the courtesy of an email or return call.

    This is a horrible bank and I will be reporting it to all the appropriate parties. Please, for your own sake, do not get involved with Webster. It's horrible. No bank/lender is perfect, but this one has NO redeeming qualities.

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  •  
    Reviewed By dorfey Sep 25, 2017

    worst bank around

    warwick ri and maine branch in ct not professionelat all never have gone to a bank for a line of credit that asked so many questions sent up an appraiser very rude thought he owned the bankand on top of that they called me from ct and told me they had bad news that i was not approved and laughed at me should have gone on line and looked at all the bad reviews i never seen so many on a bank what a waste of time stay away they like to paint a pretty picture

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  •  
    Reviewed By Janicempa Mar 14, 2016

    Worst Lender Ever!

    The only account I have with this so-called bank is a 2nd mortgage that I had to take out in order to purchase my townhouse. The 1st mortgage is with CitiBank, which I recommend.

    A few years into this dysfunctional relationship Webster decided that my townhouse association management company did not carry sufficient hazard insurance and took out a policy on my behalf. According to Citibank, it's fine. According to the association management company and many, many neighbors who have various lenders, no on else in the area has this problem. Initially I talked to a customer service rep who told me she would take care of it and to only pay the mortgage amount. A few weeks after following her instructions, I received a robocall from Webster telling me that my loan payment was late. I called and was told the payment was held because it was not the correct amount. I explained the situation and was told not to worry, it would be taken care of. The robocalls continued and they tagged me as delinquent and reported it to the credit agencies. I called again and talked to someone who told me she was embarrassed by her employer and that this was not the first time this has happened. I paid the balance (she waived the late fee) but the credit reports still have me as a late payer for that time period. I've been paying this stupid hazard insurance for years.

    I refinanced my first loan with Citibank three years ago and almost lost the rate because Webster would not respond to Citibank and would not provide information needed. The Citibank rep asked me if I could get through to someone there and I just laughed. Eventually Citbank got what they needed (cost me a few hundred dollars to get it from Webster). Webster then had the nerve to send me a Webster credit card! Citibank jumped all over me for having a new credit card and I promised the rep that I shredded it into little pieces. The refinance only happened because of Citibank.

    I have been trying for years to get someone with authority from Webster to respond to my emails and phone calls regarding the hazard insurance, late payment report and refinancing the ridiculously high interest rate. (The house is upside down right now so CitiBank can't take it on.) I have not received the courtesy of an email or return call.

    This is a horrible bank and I will be reporting it to all the appropriate parties. Please, for your own sake, do not get involved with Webster. It's horrible. No bank/lender is perfect, but this one has NO redeeming qualities.

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  •  
    Reviewed By jconlaw Sep 30, 2015

    transaction from Hell

    My application started an a good note. The woman was helpful and informative. Then they gave me to a "branch Liaison" in Cheshire CT. I'll call her EH (not her name). With an 845 credit rating and property worth $350,000 and a mortgage from their bank with a $9,000 balance I tought a $60 K loan would be a breeze. They put me through more hoops than I could have imagined, did not return calls, and sent curt mesages by email. I would not recommend this bank to anyone. Go to your local credit union and talk to a real loan officer.
    JJC

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  •  
    Reviewed By Markboucher Jan 17, 2017

    Compliance policy's change depending on branch and teller

    This bank has the worst ( if any) compliance policies. They change from visit to visit and branch to branch. Have had significant problems initiating POA's. Specifically the compliance dept is unfamiliar with common legal verbiage and how it is to be treated. They also have no understanding of Probate issues and language. The branches all call to verify with their compliance dept, however the compliance group changes requests and procedures depending on who takes the calls. Terrible communication and service.

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  •  
    Reviewed By davelounder Feb 9, 2016

    Welcome To FEEble!

    Fees, fees, and more fees. I'm closing my accounts and NEVER going back. Go to Webster, get feed to death, and then try to feed your family to prevent them STARVING to death. Small bank with big bank-mentality. What goes around, baby ........

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  •  
    Reviewed By VictimofWB Dec 18, 2015

    Fees and more Fees - yet no customer service

    We were forced into this bank as my company set up an HSA through their HSABank devision. I have been banking since I was 7 years old and never paid a fee for a bank to have my money. HSA/Webster wants a fee to send you statements and a fee for every month that you have less than a certain amount of funds in your HSA (keep in mind the contributions to HSA are government limited, with Webster increasing the minimum every few years it is difficult to keep out of the fee area if you ever use your HSA). In addition to a predatory fee schedule, they keep reducing the avenues to keep track of them. No more paper statement (without fee), no more direct access using Quicken, then recently stopped offering even the ability to download account activity in a Quicken format.

    In addition to all that, I recently called them to work out some "oddities" and after suffering through their phone system was connect to a person who was either trying to screw with me or is in fact one of the stupidest people walking the plant.

    All I can really say is that if must use this bank (like our company HSA) you have my sympathy. If you actually want to use this bank, then you would probably be better off paying someone a fee to hit you in the head with a baseball bat.

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