C+ MyBankTracker Rating

Webster Bank

About Webster Bank

Webster provides business and consumer banking, mortgage, financial planning, trust and investment services through 181 banking offices, 492 ATMs, telephone banking and the Internet. Webster Bank owns the asset-based lending firm Webster Business Credit Corporation, the insurance premium finance company Budget Installment Corp., Center Capital Corporation, an equipment finance company headquartered in Farmington, Conn., and provides health savings account trustee and administrative services through HSA Bank

Webster Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Webster Bank Bank Customer Reviews

  • M
    Reviewed By Marzena Farfan Jul 21, 2015

    Horrible!!!!!!

    Don't let them touch your money! Very shady and unethical practices. Holding transactions, rearanging transactions to cause overdrafts, and allowing transactions to go throgh while the acct is already negative. I am completly discusted and frustrated!!!! ON the verge of a nervous break down my acct is negative 600 because my acct was charged 15 $37 fees for a one check that was presented agains insuficient balance that should have been returned. What happened to doing the right thing for the customer, what about integrity!!!!! This bank has no values. I have now worked for a week for free and have not ability to pay bills and buy groceries. The bank manager can't even show me in their policy why the check got paid when it should have been returned. (they have returned checks before) They cleared the check before all other small charges,( like 2.95 coffees0 arranging them larges to smallest to maximize the amount of charges. They even charged me nsf fees for PIN card purchases. I have reached out to the branch manager who is now avoiding me and not returning my call. I will seek legal advice, someone needs to stop them from ruining other peoples lives.

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  • A
    Reviewed By A Jul 24, 2013

    Deceptive withdrawal and fees practice - Stay away!

    We used to love Webster Bank and used to tell other people that they are a good bank. Well not anymore! Our bank account has always been in good standing until a few months ago. We now have $629 in overdraft fees and we are leaving Webster. It's disgusting. The website pending charges and balance are inaccurate, the dates are wrong, and sometimes don't show the charges, so while you think your account has money, you make purchases and then they charge you fees. I had one charge show pending with a date of 6/27 (the day I was looking at the account) and somehow overdrafted the previous Monday 6/24. I also have screen shots that show my account is in good standing on Wednesday at 1am, but then Wednesday at 12pm shows a check being withdrawn on the previous Tuesday and overdrafting the account. In addition to that, there are overdraft fees where my statement clearly shows I have a positive balance. I have called customer service and was treated extremely rudely, again when my statement clearly showed a positive balance on the transaction that supposedly overdrafted my account. The woman told me I must keep track of what money I have, but I cannot trust the pending transactions and balance I see online. This is a very deceptive and shady policy. We used to tout Webster being a wonderful caring bank. But this is ridiculous. We will be taking our business elsewhere.

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    Webster Bank

    Replied on Jul 25, 2013

    Hi Saffo,

    We value your business and know bank policies can be confusing. We would love to speak with you and help you navigate the system to your advantage. If you can send us an email at socialmedia@websterbank.com with the best phone number to reach you at, we will give you a call to help.

    We recently upgraded our website which may also help you. You do need to switch to this version to take advantage of the new features, which you can read about on our blog here: http://bit.ly/YIJkcv

    We also wrote a blog post about the different options you have to avoid overdraft fees here: http://bit.ly/ODchoice

    Thanks,
    Dawn

  • V
    Reviewed By VictimofWB Dec 18, 2015

    Fees and more Fees - yet no customer service

    We were forced into this bank as my company set up an HSA through their HSABank devision. I have been banking since I was 7 years old and never paid a fee for a bank to have my money. HSA/Webster wants a fee to send you statements and a fee for every month that you have less than a certain amount of funds in your HSA (keep in mind the contributions to HSA are government limited, with Webster increasing the minimum every few years it is difficult to keep out of the fee area if you ever use your HSA). In addition to a predatory fee schedule, they keep reducing the avenues to keep track of them. No more paper statement (without fee), no more direct access using Quicken, then recently stopped offering even the ability to download account activity in a Quicken format.

    In addition to all that, I recently called them to work out some "oddities" and after suffering through their phone system was connect to a person who was either trying to screw with me or is in fact one of the stupidest people walking the plant.

    All I can really say is that if must use this bank (like our company HSA) you have my sympathy. If you actually want to use this bank, then you would probably be better off paying someone a fee to hit you in the head with a baseball bat.

    Thank you for your feedback Is this review helpful?

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A