Woodforest National Bank

National Bank, woodforest.com

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About the Bank

Woodforest National Bank is one of the largest employee-owned community banks in the Houston, Texas area. Woodforest National Bank has ranked #1 in market share among all other insured banking institutions in Montgomery County for the last 9 consecutive years, according to the FDIC Annual Market Share Report and is a preferred lender with the Small Business Administration (SBA). Woodforest National Bank has branches located in the states of Texas Illinois, Indiana, Maryland, North Carolina, Ohio, Pennsylvan

Woodforest National Bank Fees

  • National Average
  • Monthly Inactivity $15 $6
  • Non-Sufficient Fund (Overdraft) $34 $30
  • Stop Payment item $34 $27
  • Return Deposit $6 $13
  • Domestic Wire Transfer (Outbound) $15 $22
  • Domestic Wire Transfer (Inbound) $10 $10
  • Non-Bank ATM $2 $1

Locations & Hours

map of local branches and ATMs
Branches
744

We found bank branches & ATMs within miles of .

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Latest Customer Reviews

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  •  
    Reviewed By Chad5876 Dec 23, 2017

    Steve (Concord NC Branch )has gone above and beyond for me and my family!

    I bank with a major bank, that was absolutely no help. I recently became a driver after losing my job and my home after being diagnosed with Major Depressive Disorder. Steve helped me with my account so that I would not be in the street with my 3 children and for car repair. I hate asking anyone for anything and he was so understanding, positive and helpful. The branch here in Richmond also has excellent, helpful and friendly staff. Woodforest has been a real human connection. I am not just an account number and I look forward to banking with them for years to come!

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    Woodforest National Bank

    Replied on Dec 26, 2017

    Thanks for the nice note. We're always glad to hear when one of our team members went above and beyond to help out. – WNB

  •  
    Reviewed By Carolyn364 Oct 4, 2017

    Always Willing To Help With A Smile

    If your looking for a branch that will teach your money like its theres in the since of taking the up most care of it then look no further . All the sevice reps are extremely helpful and well knowledged when it comes to knowing there business I will always bank here

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    Woodforest National Bank

    Replied on Oct 05, 2017

    We are excited that you are pleased with our service! Thanks for taking the time to share your experience. Thank you for banking with Woodforest!

  •  
    Reviewed By miquan25 Sep 3, 2017

    Horrible customer service

    Horrible bank with hidden fees and service charges for almost every transaction. Bank teller told me not to call the 1-877 number at all due to inaccurate information they pass along to customers. This bank motto is Business first Customers second. Bank with a small community bank instead Woodforest National Bank. Customer service rep closed my accounts without my consent.

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    Woodforest National Bank

    Replied on Sep 05, 2017

    We would like the opportunity to look further into your situation. Please send us an email to SocialMedia@woodforest.com with your contact information and we will get in touch with you to address the matter. –WNB

  •  
    Reviewed By NancyW Aug 3, 2017

    stay away from this bank

    What an absolute nightmare bank to partner with. They will hen peck your account to death with fees. Even to accept a wire into your account as a deposit they will charge $20. If you call and talk to someone, that will come at a $2 cost. I tried to close my account (I now live in AZ) and was first told that the only way I could close my account would be to go back to TX. I called again after my account was now negative (due only to the $2 phone inquiry fee) and was told I have to send them the negative balance plus $10 in order to close my account. Of course, this will take a week to process and I have to call back after the account shows the $10. I cannot pay the fee with a debit transaction, it has to be a check or money order (to buy more time to charge more fees, I'm sure). I'm guessing I still will not be able to close it because I will be charged for more 'phone inquiries'. What terrible customer service. I can't wait until I can say 'Good riddance' to this bank, but I'm guessing it will be many more weeks, and more fees before that is possible.

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    Woodforest National Bank

    Replied on Aug 03, 2017

    Thank you for taking the time to share the details of your recent experience. We'd like to take a closer look into what happened. Please send an email to SocialMedia@woodforest.com with your contact information. – WNB

  •  
    Reviewed By TRichey82 May 3, 2017

    DEPOSIT YOUR MONEY & THEY CUT OFF YOUR DEBIT CARD

    I tried to use my debit card on my account in good standing with a 2,000.00 + balance only for the card to be declined, it took me two business days to find out that WOODFOREST NATIONAL BANK had cut my debit card OFF, because they did not like one of the merchants that I do business with (at least that is what they are claiming). Even though I have been doing business with this merchant for several years and it has never been a issue before. I receive a email from WOODFOREST NATIONAL BANK every day with all my accounts and the balances, never once did they bother to tell me they were cutting off my debit card never once did they mention that there was any type of problem at all, not to mention the last transaction I had with the merchant that they have the problem with was three weeks prior to them cutting off my card. After hours and hours on the phone with the corporate office located in the Woodlands did I find out that they not only cut off my debit card but they were going to close my accounts in two days WITHOUT telling me as well. I am 50+ years old and I have never heard of such in all my life. But once we got to looking into this a little more we realized that around this time of year (TAX TIME) is when WOODFOREST NATIONAL BANK is closing a large number of accounts WITHOUT ANY NOTICE at all to the customers, in hopes to tie up the customers TAX RETURNS that have been deposited into the customers accounts, my check was direct deposited on Wednesday and I only found out by accident that they were closing my account at 12:01am Friday Morning. This should be illegal to say the least. DO NOT DO BUSINESS WITH WOODFOREST NATIONAL BANK, you will end up regretting it. Bank said they do not like the stores I purchase from so they declined the charge. The purchase I was trying to make was for my monthly order of my MEDS

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    Woodforest National Bank

    Replied on May 11, 2017

    We'd like to gather a few details. Please send an email with your contact information to SocialMedia@woodforest.com.

  •  
    Reviewed By GenieB Mar 26, 2017

    Worst Bank Ever

    Woodforest agents in Indiana will still your deposit that's dropped in the overnight drop. I deposited 50$ to cover a bill. They only put 40$. Seriously 10$ was gone. I also noticed they were charging me twice for some debits. Watch your statements they will send you an alert for the previous day, and snatch your money twice. Last but not least, don't ever let your tax check be direct deposited, you can only withdraw a certain amount, because they have no money. All the money they're stealing and they can't cover a 4,000$ tax check. I'm closing my account soon as they open. Worst Customer Service Ever...

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    Woodforest National Bank

    Replied on Mar 29, 2017

    We'd like to gather a few details. Please send an email with your contact information to SocialMedia@woodforest.com.

  •  
    Reviewed By Dgarner18 Dec 3, 2016

    Good for 2nd chance but have hidden agendas

    Opened my account with Woodforest. I had checking and savings. I would transfer money from savings to checking, but was never told it will be a fee. My account went into over draft. I called was told to take a test and send in the certificate to have my savings account fixed. But I was never informed that my savings account would be closed. Lack of communication, I was told by a rep that a noticed was mailed to me when I asked her what address she gave me a old address stating thats the only address on file. When I told her I received the mail at my new address she tried to say the letter came back not deliverable. I laughed because. Yes it went back but it was re-sent with my apt number written in. So somebody knows my address. Now I have to go back to the bank which is an hour away to see if I can reopen my account. Smh

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    Woodforest National Bank

    Replied on Dec 09, 2016

    Sounds like we need to learn more details of the situation. Please send an email to SocialMedia@woodforest.com with your contact information, so that we can look into this.

  •  
    Reviewed By mis434 Sep 2, 2016

    Woodforest Bank Steals Older Folks Money under the guise of Free "Sterling Account" Banking Scheme

    They are THIEVES !! How many older people do they steal from using the "Free Senior Sterling Accounts" ??

    They do not disclose that they have a $15.00 a MONTH Fee for not using your account. They will wipe your account dry as well as your Savings account, keep every cent and Say it was disclosed to you when you opened the account and its your responsibility to read. They say they read the first 2 pages of the agreement through a script, which they DID NOT !! I am going to get my money back and stop them from their fraudulent practices!

    ANYONE HAVING PROBLEMS WITH WOODFOREST BANK or ANY BANK FILE A COMPLAINT ! BANKS HAVE STOLEN FROM THE PUBLIC TO LONG IN ALL SHORTS OF "SCHEMES"
    ============================================================
    Contact Us - Federal Reserve Consumer Help

    File your complaint online now. To file your complaint via fax or mail, download and print the consumer complaint form.

    Phone
    Call us toll-free at 888-851-1920 (TTY: 877-766-8533)
    Hours: 8 a.m. to 6 p.m. CST
    (After hours help is available through an interactive voice response system)

    Federal Reserve Consumer Help observes Federal Reserve System holidays.

    Fax
    Send us a fax at 877-888-2520

    Mailing Address
    Write to us at:
    Federal Reserve Consumer Help
    PO Box 1200
    Minneapolis, MN 55480

    More Info - https://www.federalreserveconsumerhelp.gov/about/impact-of-CFPB

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    Woodforest National Bank

    Replied on Sep 06, 2016

    We apologize for such a difficult experience. We would like to look further into your situation. If you’ll send an email with your contact information to SocialMedia@woodforest.com, we will get in touch with you.

  •  
    Reviewed By stan0504 May 23, 2016

    Basic training for wannabee bank tellers and branch managers.

    Poor bank, poor customer service. Nobody there knows what they are doing. If you call to speak to a customer service rep, guess what? you get the answering machine. I opened an account there in January. Checking and savings, direct deposit the whole deal. the debit card would not work. they sent me another one, for the 15 dollar fee of course, and it failed to work as well. the last card they sent only works at certian ATM's so I wind up paying the 4.00 surcharge every time I need cash. I finally started withdrawing my whole paycheck each week just so I would only have to pay one fee. Stay away from this bank unless you want their hand on your wallet. They have a high employee/management turnover, so don't expect to see the same employee twice.

    I have since moved to Suntrust Bank in Charlotte.I opened the account online, the card came in three days the pin the following day. Chipped card that works everywhere. and you get answers on the phone from experienced bankers, and top notch customer service. They also have brick and mortar branches. You don't have to mingle in wal-mart to bank.

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    Woodforest National Bank

    Replied on May 26, 2016

    We apologize for such a difficult experience. We would like to look further into your situation. If you’ll send an email with your contact information to SocialMedia@woodforest.com, we will get in touch with you.

  •  
    Reviewed By Supaa.badd Jan 27, 2014

    Great.

    The Assistant Manager helped me refinance my home. It was a great experience.

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  •  
    Reviewed By AlmaMartinez10 Jan 18, 2017

    Bad customer service, and poor management

    I been with this bank 5 years , at the beginning I was working 2 jobs so I didn't have time to check my account they were always saying that I was overdraft my husband gets paid direct deposit every week so always his check was covering only the overdraft fees and I was closing my accounts trying to figure out why was always overdraft so I decide started banking on line 2 years ago since that time is no more overdraft but they always trying to play with my account whenever I do transfers they try to confuse me and do the transfer amounts twice , and always calling them to fix the problem dealing with their very bad customer service I am a realtor I go and deposit my checks one of them was for the amount of $12,000 I was on the phone I didn't realize that the teller put my check in another account but I check my account every single day because I don't trust the tellers so the surprise that the check wasn't post in my account I went back to the bank at soon I tell the teller that I want to speak with the Mgr because my check it wasn't post to my account and it was the same teller who did the deposit she said that the system wasn't working that's why it was posted to another account and she put the check in my account it was funny because she new who I was she was trying to keep my money and she didn't let speak to the Mgr , since Agust 3 I file a dispute because I bought some flight tickets on 7/16/16 but I wasn't able to flight so the bank after one month send me a letter saying that the dispute it was decline but they didn't know that I spoke to the Airline asking them what can I do if I don't get the refund back they said that I can change the tickets for another day with additional fees and it was good for one year so I called them on 01/14/16 trying to use my tickets they told me that I cant used because is been refunded to my bank account I explained to them that I haven't get the refund so they were so helpful telling what to do for we can find out where is the money at so I order on line another flight tickets with another company but the amount was different to what they charged my account when I saw that I cancel the flight tickets and they send me the cancelation docs. so I took the docs. To the branch next day the one on 1960 and walter to fix the issue for both deals but they were so emphasis in watching a game instead of helping me and we bad attitude told me that they can't help me so I went to another brach the one on 3830 louetta rd spring TX 77388 the manager is Christine Greer trying to get help from them to see if I can get solve the dispute from Agust 3 2016 since the Airline told me that they refund the money to my account and need help on release my account on the purchase of the other tickets that I cancel well the Mgr and theven teller were very rude and with a nasty attitude the Mgr said that is nothing they can do I have to get with the merchandise and try to get my refund back with them so I left and called the airline companies and they were helping me calling the bank what do they need to do on their side for I can get all my money the amount is $2165 one merchandise Mgr spoked to Randy from credit card department to see what they need for they can release my money she told him and sent her the information and he copy me for I can have proofs that the bank ate not doing their job and he told me is something wrong with your bank they just want to keep your money and he told me call your bank and find out if they are ready to release your money I called them they said that Randy need some more information because she wasn't satisfied on what information she received but it was the same information what they required on the authorization form is the time that my account is not clear on the release amount is been a nightmare with this bank so I called back to the bank at customer service a teller answered and I explained to him what is going on with my account he was very unprofessional with bad manners saying that he cant do anything about it that I have to solve the issue my self .

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    Woodforest National Bank

    Replied on Jan 24, 2017

    We'd like to gather a few details. Please send an email with your contact information to SocialMedia@woodforest.com.

  •  
    Reviewed By TonyaRenae Jun 15, 2016

    Disrespectful and Irresponsible With Zero Customer Service

    I am so completely disgusted with this branch manager and her ineptness concerning customer service or decency as a business person. We have spent HOURS driving to different local branches to take care of failure to complete paperwork that would result in an account closing. Due to no fault of our own. Without the first phone call or attempt at contacting us that this bank had failed to do paperwork properly. Instead? The Albemarle NC branch manager decided to deactivate our debit cards unbeknownst to us. Her response? Thought it might finally get our attention. ARE YOU KIDDING ME? She is rude in addition to being completely unbusinesslike. DISGUSTED.

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    Woodforest National Bank

    Replied on Jun 20, 2016

    We apologize for such a difficult experience. We would like to look further into your situation. If you’ll send an email with your contact information to SocialMedia@woodforest.com, we will get in touch with you.

  •  
    Reviewed By tcdavis May 26, 2016

    Woodforest is amazing (Indian Trail, NC)

    We joined WF as second chance customers. Never treated like it either. We changed over to regular, free banking later on. We get our dd from paycheck a day early. We can call or go in a branch and get cash out for our overdraft, when we're in a pinch. Same day mobile banking deposit, my main branch is amazinglying helpful and friendly. We've had our card hacked twice from a gas pump (lesson learned), even though we only used credit not debit. WF released our money back to us the same day and handled the paperwork quickly for the scam artists who screwed us. We ended up moving to a state without a WF but I wouldn't change banks for the world.

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    Woodforest National Bank

    Replied on May 26, 2016

    We are excited that you are pleased with our service! Thanks for taking the time to share your experience. Thank you for banking with Woodforest!

  •  
    Reviewed By Eckelmann Aug 21, 2015

    deli loan ripoff

    Had s stop payment on a check. Check went through and we had $660 before a 1295.00 check went through that wasn't supposed to they took our savings in one acct of 16.18 and 404.99 of money we never spent in the reli acct and put in the corrupted acct and then took my husbands paycheck out of said account and refused to give our money back. The 1295 came out of Reli account and they gave that back but not the 404.99 or the 500.00 that was in account before they screwed up. Now OCC and attorneys are checking this out. Really bad employees and many untrained and uneducated. Beware.

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    Woodforest National Bank

    Replied on Feb 03, 2016

    We’d really like the opportunity to correct the situation. If you’ll send us an email to SocialMedia@woodforest.com with your contact information, we’ll get in touch with you shortly.

  •  
    Reviewed By cmatheny79 Apr 8, 2016

    By far the worst bank I've ever dealt with.

    I've had 2 accounts closed on me since I started using wood forest. I've only been with them for 2 years. I've always kept the minimum in my account, they never sat inactive for over three months. I came back to college and had to reopen my account, the 400$ in it was sent out and I haven't seen it since. The second account was closed shortly after I bought my car and pulled 10,000$ out and left 200$ in. A month later that account was closed and my $200 was gone. The third account which I'm going to go close after I finish typing this has been charged multiple times for $20 "service fees". I was unaware that you needed $100 worth of service to cash checks for me every month. To anyone thinking wood forest I strongly urge you to NOT USE THEIR BANKING SERVICES. Go to Huntington or Chase Bank.

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    Woodforest National Bank

    Replied on Apr 08, 2016

    We apologize for any inconvenience you experienced. We would like the opportunity to look further into your situation. Please send us an email to SocialMedia@woodforest.com with your contact information and we will get in touch with you shortly to address the matter.

  •  
    Reviewed By bigrobs73 Mar 16, 2016

    Closed my accounts after 10 years`

    I have had a checking and savings account over ten years with this bank. As of today I DO NOT! They've closed my accounts and TIED UP ALL MY MONEY! I've been a faithful customer all this time! My children have accounts (OR AT LEAST THEY DID!) for quite sometime. This is all very suspicious! I called them for an explanation and was told they didn't have one for me. Well, they're loss is CAPTIOL ONEs gain! Thanks Woodforest for opening my eyes! Now please give me back my money!

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    Woodforest National Bank

    Replied on Mar 16, 2016

    Woodforest National Bank is dedicated to providing quality customer service and we would appreciate the opportunity to speak directly with you. Please send your contact information to CustomerAdvocacy@woodforest.com