A MyBankTracker Rating

Woodforest National Bank

About Woodforest National Bank

Woodforest National Bank is one of the largest employee-owned community banks in the Houston, Texas area. Woodforest National Bank has ranked #1 in market share among all other insured banking institutions in Montgomery County for the last 9 consecutive years, according to the FDIC Annual Market Share Report and is a preferred lender with the Small Business Administration (SBA). Woodforest National Bank has branches located in the states of Texas Illinois, Indiana, Maryland, North Carolina, Ohio, Pennsylvan

Woodforest National Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Woodforest National Bank Bank Customer Reviews

  • E
    Reviewed By Eckelmann Aug 21, 2015

    deli loan ripoff

    Had s stop payment on a check. Check went through and we had $660 before a 1295.00 check went through that wasn't supposed to they took our savings in one acct of 16.18 and 404.99 of money we never spent in the reli acct and put in the corrupted acct and then took my husbands paycheck out of said account and refused to give our money back. The 1295 came out of Reli account and they gave that back but not the 404.99 or the 500.00 that was in account before they screwed up. Now OCC and attorneys are checking this out. Really bad employees and many untrained and uneducated. Beware.

    Thank you for your feedback Is this review helpful?

    Woodforest National Bank

    Replied on Feb 03, 2016

    We’d really like the opportunity to correct the situation. If you’ll send us an email to SocialMedia@woodforest.com with your contact information, we’ll get in touch with you shortly.

  • L
    Reviewed By lashawnw May 19, 2014

    My Woodforest Account Was Frozen

    My Woodforest Bank account was frozen and I have no idea why. So I called 1-866-226-5724 and they kept transferring me. Finally, they get me to the security department and this guy name Eric takes my call. I'm asking him about my account and what's going on I tell him because I have to pay my bills and he tells me, "I mean, oh well." I'm like hold on why are you talking to me like you have no concern that's my money I worked for. I think you can talk to me better than that -- I wanna know what's going on with my money. So he tells me its frozen that's all I can tell you so I tell him when it gets unfrozen, I'm going to move my money he tells me "that's fine" so I hang up.

    I call back the next day they transfer me to him again. He tells me it's the same like I told you yesterday, "It's frozen." I asks him but why there's nothing strange going on with my account. So I ask him, "who do I need to talk to since you can't tell me anything?" He tells me, "I mean I don't know" so I ask him "do I need to get a lawyer?" He then tells me, "when you get your lawyer tell him to contact our lawyer" then he hangs up in my face.

    I called back the next day and they start to transfer me to him again I said hold up I don't wanna talk to him he has been so nasty and rude to me for no reason they tell me ok but they still transfer me to him again so I told him you have been very rude and nasty to me these last three days. I tell him "you're not going to talk to me -- like I'm nothing." I tell him "you have showed me no remorse about my money and I have told you I had bills to pay and my family needs to eat, you told me oh well you can't help that then the second day you hang up in my face when all I'm trying to find out is whats going on with my money."

    He tells me somebody will contact me in a couple of days well its been way over a couple days no one has contacted me or anything my account been frozen since May the 9. Today is May

    Thank you for your feedback Is this review helpful?

    Woodforest National Bank

    Replied on May 28, 2014

    Woodforest National Bank is dedicated to providing quality customer service and we would appreciate the opportunity to speak with you directly. Please contact your local branch or our Customer Care department toll free at 1-888-224-0132 or email CustomerAdvocacy@woodforest.com.

  • B
    Reviewed By benouttathisworld Jun 30, 2015

    Direct Deposit

    Opened an account 60+ days ago, still am not receiving the direct deposit. Called and EVERYONE said they see deposits "pending". Meanwhile the "pending's" have been deposited in the old bank. Two months of "maintenance fees, ATM fees, from TWO banks. People I spoke too could care less. Guy at local branch said he would "look into it" as soon as he didn't have a line in front of him. They obviously only want the deposits and offer nothing in return. In this day and age, 365 banking is everywhere. People do it at home, at midnight, in their jammies.

    Thank you for your feedback Is this review helpful?

    Woodforest National Bank

    Replied on Feb 03, 2016

    We apologize for any inconvenience you experienced. We would like the opportunity to look further into your situation. Please send us an email to SocialMedia@woodforest.com with your contact information and we will get in touch with you shortly to address the matter.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A