B MyBankTracker Rating

Zions Bank

About Zions Bank

Zions First National Bank is a subsidiary of Zions Bancorporation which operates through over 500 offices and 600 ATMs in 10 Western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah and Washington.

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Zions Bank Bank Customer Reviews

  •  
    S
    Reviewed By sunsum13 Jun 21, 2016

    The worst bank..... EVER!

    This bank has the WORST customer service. The WORST online technology for managing your accounts. DO NOT BANK HERE! I had a SBA loan here and it took weeks to get a fully paid loan closed out. No one calls you back. No one knows which way is which. It made me very uneasy the entire time that they were managing any of my financial dealings.

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  •  
    I
    Reviewed By ironjaw77 Aug 25, 2016

    fees, fees and more fees

    i have had a zions checking and saving account for the past 20 years. my husband has several accounts with zions as well. when i opened the accounts i was told that i would have access to my history of statements in case of a tax audit. i requested past statements as i could only access the past 15 months online and was told their charges for MY OWN RECORDS were $5 per statement, $3 per check image and $20 per hour for their 'research time'. WHAT?!?!
    zions is already making a profit on the money i have in my accounts and they want more? zions.com has a link where you can 'email the president of zions' and he will 'personally review these messages' i sent an email to the president and one to customer service at zions regarding what i thought of the fees. guess what- the same person answered my emails (not the president of zions). i was told that their fee schedule was competitive with other banks. i did the research and found this not to be true. hey zions- a little honesty and integrity with customers goes a long way. i see a lot of other negative reviews on people being nickeled and dimed with fees by zions. i'll be closing my accounts and taking my money elsewhere.
    Zions bank motto is 'we haven't forgotten who keeps us in business'. i beg to differ on that.

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  •  
    K
    Reviewed By kami Jan 9, 2014

    HATE this bank. I wish this bank would implode. Sink like the Titanic.

    This bank charged me for a fraudulent card transaction... applied to the card three years after closing my account, and refused to remove the charge because I did not protest the charge until 18 months after the charge was made. Well, the 18 month wait was because they never sent any information to the place where I lived since closing my account, which was in a foreign country. I found out when the default hit my credit. So... I could give zero shits if this bank sank to the bottom of the sea and took all the customers who love it along for the ride. Screw you, Zions. I hate you till the end of days.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A