B MyBankTracker Rating

Zions Bank

About Zions Bank

Zions First National Bank is a subsidiary of Zions Bancorporation which operates through over 500 offices and 600 ATMs in 10 Western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah and Washington.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Zions Bank Bank Customer Reviews

  •  
    A
    Reviewed By ad95 Aug 25, 2015

    Worst service and rude employees

    The crappiest branch ever. There were FOUR tellers and no one in line and they made me wait. They say "I'll be with you" and forget about you for 10 mins. I closed my account with them for many reasons big they don't know how to do that either. It keeps going in the negative because they keep charging me fees. Mountain America all the way. Zions is awful.

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  •  
    S
    Reviewed By S.Berry Oct 19, 2013

    Horrid

    I've been with Zions bank for about ten years, and never been treated so atrociously as I was at [Redacted]. The manager, [Redacted]? after prancing around calling people "Amigo" in the drive through came over to "help" me. He then proceeded to refuse to make a deposit for a third party check that my friend had signed over to me for a measly $125 and told me point blank that it is their policy to treat all members as though they are dishonest. I have had reasonable experiences at other branches, but this was absolutely ridiculous, to the point I would like to use some words that are not fit for public consumption.

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  •  
    K
    Reviewed By king801 Aug 26, 2015

    Awful customer service

    Surprised I am the first to write a review about this branch. I received awful service from a lady today at the Zions Bank Sandy branch on 2137 E 9400 s. She is apparently the "customer service" specialist at that branch. I had an issue with my account and was being charged wrongful late fees and charges that were due to a payment transfer on my account that was incorrect. It was a mistake on their part and the lady was willing to do nothing to make the situation better. She gave me no explanation what so ever as to why or how the late charges were showing on the account, and no professional explanation as to why they would not be able to get them removed. She also glared at me during the whole conversation and had attitude. I mean seriously lady your job is CUSTOMER SERVICE i think you can try a little bit harder than that. Then, as if it couldn't get worse the branch manager was ALSO not willing to do anything for me (the lady went and talked to him on her own im not entirely sure how that conversation went). The branch manager couldn't even get off his butt and out of his office to have a conversation with an upset client? I mean seriously, what's the point in these positions anyway? I decided to visit a different branch to see what kind of answers I would receive from them. They took off 60%+ of my late charges are were so respectful and courteous to me. Not only were they respectful, but they were able to take care of my issues and explain in a professional matter as to why the issues were on the account in the first place. I find it extremely unlawful that not only did the specialist at the Sandy branch AND the branch manager tell me there was "nothing they could do" but, I go to a different branch and they do everything in their power to honor my requests and save me TONS of money? I was told I could not post names on here but I sure hope if there are any executives reading this they know who to talk to and teach the SIMPLE, BASIC principals of customer service.. cause what a disappointment that was!

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A