The Most Helpful Zions Bank Reviews
The most helpful favorable review
Superior customer service, prompt and efficient facilitating of my business and personal banking needs.
I have my business and personal account with Zions Bank. The Roy, UT branch is the branch I always use. Tiffany, the Manager, with Brandon, Melissa, Becky and Ben ALWAYS go above and beyond in ensuring that I am treated like a valued customer. Their service is superb, and I highly recommend them.
The most helpful critical review
Worst service and rude employees
The crappiest branch ever. There were FOUR tellers and no one in line and they made me wait. They say "I'll be with you" and forget about you for 10 mins. I closed my account with them for many reasons big they don't know how to do that either. It keeps going in the negative because they keep charging me fees. Mountain America all the way. Zions is awful.
Latest Zions Bank Reviews
DReviewed By Dalu Dec 5, 2016
It's like they hire ghost workers for their costumer services.They would never answer an urgent call when you need them.I thought I had a fraudulent transaction happen with my account and I couldn't reach them.Poor networkThank you for your feedback Is this review helpful?
JReviewed By jameshappy Oct 6, 2016
I didn't have to wait years or even months to experience the ineptness of the employees and managers at this "institution." At first it started out like it should, getting things done, but then it turned south and almost at every turn. Every effort was made to tell us we don't want your business.
The worst part is that its not their money their pretending to protect. Its was ours setting in an escrow account. The hoops we had to jump through kept moving and then were set on fire, I guess just to see how entertaining it would be for us to go through. We have over thirty years in our business, I am almost sure they have zero in it, probably have zero in theirs the way we were treated.
Made every effort tell us we don't want your business. How they are still in business is really beyond comprehension. My recommendation is to remortgage and get the fu*&^k away from these guys.
OutThank you for your feedback Is this review helpful?
IReviewed By ironjaw77 Aug 25, 2016
i have had a zions checking and saving account for the past 20 years. my husband has several accounts with zions as well. when i opened the accounts i was told that i would have access to my history of statements in case of a tax audit. i requested past statements as i could only access the past 15 months online and was told their charges for MY OWN RECORDS were $5 per statement, $3 per check image and $20 per hour for their 'research time'. WHAT?!?!
zions is already making a profit on the money i have in my accounts and they want more? zions.com has a link where you can 'email the president of zions' and he will 'personally review these messages' i sent an email to the president and one to customer service at zions regarding what i thought of the fees. guess what- the same person answered my emails (not the president of zions). i was told that their fee schedule was competitive with other banks. i did the research and found this not to be true. hey zions- a little honesty and integrity with customers goes a long way. i see a lot of other negative reviews on people being nickeled and dimed with fees by zions. i'll be closing my accounts and taking my money elsewhere.
Zions bank motto is 'we haven't forgotten who keeps us in business'. i beg to differ on that.Thank you for your feedback Is this review helpful?
SReviewed By sunsum13 Jun 21, 2016
This bank has the WORST customer service. The WORST online technology for managing your accounts. DO NOT BANK HERE! I had a SBA loan here and it took weeks to get a fully paid loan closed out. No one calls you back. No one knows which way is which. It made me very uneasy the entire time that they were managing any of my financial dealings.Thank you for your feedback Is this review helpful?
DReviewed By DaveS Feb 19, 2016
After tolerating poor service and outlandish fees for over 27 years I moved what little money I had left to America First . The local Zions branch has turned into a place of quiet tranquil solitude . There are no customers, no loans, and plenty of parking . I doubt the original founder BRIGHAM YOUNG would be to proud Glad to be gone. GOD BLESSThank you for your feedback Is this review helpful?
NReviewed By nfarrell Dec 13, 2015
I would give zero stars if I could. Customer service employees are exceptionally rude. Their ATM at the Foothill branch just took my debit card and checks for deposit and then froze with my stuff inside the machine. When I called and asked for help, my only option was to wait until the branch opens on Monday morning and close my debit card in the meantime. The people on the phone suggested it was my fault and then berated me for expressing my frustration. They have also lost checks the were deposited through the ATM. We will also be switching banks even though I have banked with Zions for twenty years and it will be a monumental pain. What a joke this bank is.Thank you for your feedback Is this review helpful?
SReviewed By Same Nov 24, 2015
They won't let me transfer money into my other account! Since when can I not transfer money into my own account?!?!?! I have been doing it since I set up my account 11 years ago...... I went to a different location and they said that was bs!!! Going to start going to a different bank! The girl who wouldn't let me transfer name is erma. Thanks erma!!!!Thank you for your feedback Is this review helpful?
TReviewed By Tryan Sep 11, 2015
There was a time when I loved Zions. Unfortunately, it now seems customers are nothing more than a way to increase their revenue.
I was dumb enough to think if I made a purchase and deposited the money to cover said purchase, before the money was withdrawn the next day, I would be ok and not incur fees as I knew for a fact what time the purchase would go through. Even though I did make the deposits before the money was withdrawn, I was charged fees because 'that's bank policy' if a merchant does a preauthorization. I know of other banks that don't do this so I will be switching to another bank.
I also noticed my savings account dwindling every month by $3. Service fees. I never kept a lot of money in there because I never saw it grow when I did anyway, but if you want to earn interest on a savings account, Zions is definitely not the place for you.
When I went in to close my savings account, the teller made no apologies or even showed the slightest bit of concern that I was closing an 18 yr old account. I told her my checking would soon follow after some transactions posted, but again, no sign of the slightest concern. So, I guess I that's that. Zions, you have lost another customer and one day, we will all add up. Especially after more hear about you aiding in senior citizen fraud.Thank you for your feedback Is this review helpful?
KReviewed By king801 Aug 26, 2015
Surprised I am the first to write a review about this branch. I received awful service from a lady today at the Zions Bank Sandy branch on 2137 E 9400 s. She is apparently the "customer service" specialist at that branch. I had an issue with my account and was being charged wrongful late fees and charges that were due to a payment transfer on my account that was incorrect. It was a mistake on their part and the lady was willing to do nothing to make the situation better. She gave me no explanation what so ever as to why or how the late charges were showing on the account, and no professional explanation as to why they would not be able to get them removed. She also glared at me during the whole conversation and had attitude. I mean seriously lady your job is CUSTOMER SERVICE i think you can try a little bit harder than that. Then, as if it couldn't get worse the branch manager was ALSO not willing to do anything for me (the lady went and talked to him on her own im not entirely sure how that conversation went). The branch manager couldn't even get off his butt and out of his office to have a conversation with an upset client? I mean seriously, what's the point in these positions anyway? I decided to visit a different branch to see what kind of answers I would receive from them. They took off 60%+ of my late charges are were so respectful and courteous to me. Not only were they respectful, but they were able to take care of my issues and explain in a professional matter as to why the issues were on the account in the first place. I find it extremely unlawful that not only did the specialist at the Sandy branch AND the branch manager tell me there was "nothing they could do" but, I go to a different branch and they do everything in their power to honor my requests and save me TONS of money? I was told I could not post names on here but I sure hope if there are any executives reading this they know who to talk to and teach the SIMPLE, BASIC principals of customer service.. cause what a disappointment that was!Thank you for your feedback Is this review helpful?
AReviewed By ad95 Aug 25, 2015
The crappiest branch ever. There were FOUR tellers and no one in line and they made me wait. They say "I'll be with you" and forget about you for 10 mins. I closed my account with them for many reasons big they don't know how to do that either. It keeps going in the negative because they keep charging me fees. Mountain America all the way. Zions is awful.Thank you for your feedback Is this review helpful?