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Reviewed By ikolmike Jul 19, 2017
Terrible banking system and worse customer service
It takes a lot for me to rate something a "1-star" but Zions Bank has earned this one. First of all, who requires a customer to fill out a physical form anymore? This drives me insane. The tellers are all very rude about the form to. I'm sure they get grief about it all the time but, come on, customer service is what you do for a job. Talk to your company, give them feedback that you get from the customer and try to upgrade your woefully outdated systems.
Beyond that, their mobile banking is a joke. every 1-2 weeks my mobile app login locks up. It doesn't tell me to call customer service to unfreeze it, it just tells me that my password is incorrect. Once I call and unfreeze it, I can then log in WITH THE SAME PASSWORD I WAS TRYING TO USE IN THE APP!!!!! Since it isn't my password, I explained to the customer service rep that it is either their app that has a problem or someone is trying to access my account. If the latter, I requested to change my information so this would stop happening. I was told that I was the problem and they couldn't verify if someone was trying to access my account illegally. When I asked to escalate the problem to someone who could help me, they told me "there is no one that will take your call."
Sorry folks, the business accounts have to get moved at that point. This is BY FAR the worst banking system I have ever come across. It truly is a terrible customer experience and one that they seem hellbent on upholding.Thank you for your feedback Is this review helpful?
Reviewed By rancher May 30, 2017
zions bank - friendly, reliable, efficient
The people at the Fruitland Branch have always welcomed me by name and have been very willing to help with whatever I needed. They are reliable to get things done in a timely manner and get things done. It's a pleasure to go there, even for my grandchild that can sit and play quietly while I do business. I have never had a problem at the other branches I've visited or done business with either.Thank you for your feedback Is this review helpful?
Reviewed By mjcondie Apr 22, 2017
Absolutely worst financial institution I have ever worked with. Absolutely no respect for customers and they have no worry if they keep you. As a customer for over four years, I will be closing my checking, savings, and credit card accounts with them for lack of customer service and lack of worthwhile services. Their online and mobile banking are outdated and sub-par and don't even mention walking into a branch. That is probably why they had to close one of the branches in town, other family and friend have also recently left Zion's Bank. I have long been a member of MACU and they are much better. Oh and one other thing when you call to make a credit card payment it must be from a Zion's Bank Account or they charge you a $10 fee. Ridiculous. Especially when they leave you on hold for an hour to pay it.Thank you for your feedback Is this review helpful?
Reviewed By sewinggenie Apr 20, 2017
Look elsewhere for a loan
I saw the ad with Nevada St Bank for a really good interest rate for a home equity loan. I needed a new roof and didn't want to withdraw money and take a tax hit on a 401k.Zion took over NSB awhile ago and has completely ruined it. I applied for a very minimal amount...and I have lots of equity in my home, good income and a very high credit score., The letter comes back that makes you think you will be approved in days... NOT SO!! They asked for some basic things which I supplied right away...but it takes 6 WEEKS to approve and they don't coordinate the information. They "lost" some info I sent online which makes me very nervous, and you hear from about 5 different depts. They are so bureaucratic and arrogant. I had hoped to go with Quicken Loans, but they don't have home equity and NSB had a very low 1 year interest rate. Let me tell you...it isn't worth the aggravation of dealing with these people!Thank you for your feedback Is this review helpful?
Reviewed By Dalu Dec 5, 2016
It's like they hire ghost workers for their costumer services.They would never answer an urgent call when you need them.I thought I had a fraudulent transaction happen with my account and I couldn't reach them.Poor networkThank you for your feedback Is this review helpful?
Reviewed By jameshappy Oct 6, 2016
I didn't have to wait years or even months to experience the ineptness of the employees and managers at this "institution." At first it started out like it should, getting things done, but then it turned south and almost at every turn. Every effort was made to tell us we don't want your business.
The worst part is that its not their money their pretending to protect. Its was ours setting in an escrow account. The hoops we had to jump through kept moving and then were set on fire, I guess just to see how entertaining it would be for us to go through. We have over thirty years in our business, I am almost sure they have zero in it, probably have zero in theirs the way we were treated.
Made every effort tell us we don't want your business. How they are still in business is really beyond comprehension. My recommendation is to remortgage and get the fu*&^k away from these guys.
OutThank you for your feedback Is this review helpful?
Reviewed By ironjaw77 Aug 25, 2016
fees, fees and more fees
i have had a zions checking and saving account for the past 20 years. my husband has several accounts with zions as well. when i opened the accounts i was told that i would have access to my history of statements in case of a tax audit. i requested past statements as i could only access the past 15 months online and was told their charges for MY OWN RECORDS were $5 per statement, $3 per check image and $20 per hour for their 'research time'. WHAT?!?!
zions is already making a profit on the money i have in my accounts and they want more? zions.com has a link where you can 'email the president of zions' and he will 'personally review these messages' i sent an email to the president and one to customer service at zions regarding what i thought of the fees. guess what- the same person answered my emails (not the president of zions). i was told that their fee schedule was competitive with other banks. i did the research and found this not to be true. hey zions- a little honesty and integrity with customers goes a long way. i see a lot of other negative reviews on people being nickeled and dimed with fees by zions. i'll be closing my accounts and taking my money elsewhere.
Zions bank motto is 'we haven't forgotten who keeps us in business'. i beg to differ on that.Thank you for your feedback Is this review helpful?
Reviewed By sunsum13 Jun 21, 2016
The worst bank..... EVER!
This bank has the WORST customer service. The WORST online technology for managing your accounts. DO NOT BANK HERE! I had a SBA loan here and it took weeks to get a fully paid loan closed out. No one calls you back. No one knows which way is which. It made me very uneasy the entire time that they were managing any of my financial dealings.Thank you for your feedback Is this review helpful?
Reviewed By DaveS Feb 19, 2016
Zions Bank sucks !!!
After tolerating poor service and outlandish fees for over 27 years I moved what little money I had left to America First . The local Zions branch has turned into a place of quiet tranquil solitude . There are no customers, no loans, and plenty of parking . I doubt the original founder BRIGHAM YOUNG would be to proud Glad to be gone. GOD BLESSThank you for your feedback Is this review helpful?
Reviewed By nfarrell Dec 13, 2015
Awful customer service
I would give zero stars if I could. Customer service employees are exceptionally rude. Their ATM at the Foothill branch just took my debit card and checks for deposit and then froze with my stuff inside the machine. When I called and asked for help, my only option was to wait until the branch opens on Monday morning and close my debit card in the meantime. The people on the phone suggested it was my fault and then berated me for expressing my frustration. They have also lost checks the were deposited through the ATM. We will also be switching banks even though I have banked with Zions for twenty years and it will be a monumental pain. What a joke this bank is.Thank you for your feedback Is this review helpful?