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B+ MyBankTracker Rating

BB&T Aventura Branch

19235 Biscayne Boulevard, Aventura, FL 33180

Aventura Location

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Lobby Hours
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Drive-Up Hours
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Branch Phone Number (305)931-1187

BB&T Branch Customer Reviews

2 out of 5 stars
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    A
    Reviewed By AventuraCustomer Jan 23, 2013

    Horrible Customer Service!!

    Whether you stop by the branch or try to call, you will receive poor customer service. When visiting the branch, the lines are always ridiculously long and the bank seems completely mismanaged. When calling, they rarely answer their phones during business hours, and when they do, it takes 1-2 minutes worth of ringing before they answer. When i called today to see if a wire hit my account, i was told by a lady named caridad that they are too busy with customers in the branch to be looking up wires for people!

    When i told her that i would be filing a complaint with corporate, she said 'go ahead' and when i asked her name, she hung up on me. I had to call back to find out her name from another employee. I have an appointment with the manager of the new pnc bank in aventura to open 2 business accounts tomorrow, as i will be leaving bbt for good because of this experience! If you are looking to bank somewhere, do not do it here, unless you want your business to be taken for granted and treated poorly!!

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