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B+ MyBankTracker Rating

BB&T Acworth Branch

4900 Ross Road Nw, Acworth, GA 30101

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Lobby Hours
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not available
Drive-Up Hours
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not available
Branch Phone Number (770)975-0606

BB&T Branch Customer Reviews

1 out of 5 stars
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  •  
    J
    Reviewed By Jericho Aug 13, 2014

    Insufficient Client Service at 4900 Ross Rd Acworth, GA

    On several recent occassions there has been less than adequate help at the teller windows...just a single teller on staff handling both the lobby and drive-thru simultaneously. Like many, I make several midday visits per week to the branch during the peak of the lunchtime rush...and also like many, I face what I find to be Excessive wait times...sometimes 25 to 30 minutes before even reaching the window. I don't understand where the help is or has gone to (there used to always be a minimum of two tellers on hand). In most of these recent instances I've noticed a woman at a desk who was just sitting and attending to nothing...ie..either tapping on her cell phone and once even saw her putting on make-up! That was incredibly galling to witness to say the very least...so much so that it inspired me to acquire her name (Alyssa). To amplify my earlier mention, I make many trips per week in noon traffic to get to the bank...I shouldn't have to endure an extended lobby wait because someone is touching up their face paint...very unprofessional and discourteous.

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