BB&T Tramore Branch

3620 Tramore Pointe Pkwy, Austell, GA 30106

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Branch Phone Number (678)384-0057

BB&T Branch Customer Reviews

1 out of 5 stars
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    Reviewed By ecb Aug 22, 2014

    Horrible Bank Ever

    Bb&t is such a horrible bank. And after 2 years of banking with them, i finally realized it. I had a credit card payment come out of my account w/o my permission which caused me to overdraft. I called that credit card company, said that they needed to put that money back to my account asap because they were not authorized to take it in the first place. They said we apologize, the money will go back. I called bb&t to let them know that hey, i had something come out of my account and it wasn't suppose too and now i overdraft and i was also charged 36$ for an overdraft fee, but that payment is going to be refunded to me, so will everything go back to normal? The rep said absolutely yes. In the meantime i had other bills that come straight out of my account which made me overdraft some more. I called again, gave them the story, they said all we need to see is that credit card refund and everything will do a reverse. I said great. Refund came a week later. I had two charges that came out after the credit card payment, along with 4 36$ overdraft fees! In one week!?? They not only took my refund, but my credit card company is so nice and generous they gave me an additional 50$ for the trouble and bb&t took that money while i'm still left with a negative balance including 3 36$ overdraft fees!! I called them up and said wait a min, my refund came back why didn't a "reverse" happen?? Not to mention it took me 37 minutes to get a rep on the phone. The rep tried to tell me, even if that payment never happened your account would still have been a negative bc you didn't have enough funds for the other transactions coming out of your account... How dare you make such an assumption???? So now, the paycheck that i worked so hard for at my job... Is gone. They took it all. And after 2 long and stressful weeks, my account is being looked at for fraud. Bb&t is the absolute worst. Not professional. Horrible, horrible customer service. And they'll take every penny you have.

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