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B+ MyBankTracker Rating

BB&T Thompson Bridge Branch

1623 Thompson Bridge Road, Gainesville, GA 30501

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Branch Phone Number (770)718-9004

BB&T Branch Customer Reviews

1 out of 5 stars
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  •  
    CB
    Reviewed By claudine b. Jan 31, 2013

    Most unprofessional Bank I have ever dealt with!

    My mortgage was bought by BB and T. Worse thing that could have happened to me. Received letters stating they had tried to reach me by phone which i know is not true, I called to ask and was told " these are just computer generated letters" You dont send computer generated letters to someone who is trying to get a modification on a mortgage that is at 7%!!! BB and T took the government bail out money but they are very slow to look at mods and the refinance dept was just as, if not more, incompetant. I would NEVER do business with this bank in any capacity!!! Going to try to find a way to complain to FHA. Was on hold for customer service for 15 mins. finally gave up. If you are trying for a refinance or a modification try another company!!! You will get farther.

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