BB&T Langdon Branch
546 South Highway 27, Somerset, KY 42501Get Directions
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BB&T Branch Customer Reviews
SReviewed By firstname.lastname@example.org Oct 29, 2014
We are new to the area have banked with bb&t in nc for years without incident. This is the second time i have been insulted by a teller that does not know what they are talking about and should not be dealing with peoples money! A customer made a check out to cash for me, for not a lot of money, but what was supposed to be a, convenience for me. I took it to our, well informed teller, and asked nicely to cash it. I was told she could not that only the person that wrote the check could cash it because it was made out to cash! So not wanting to cause a problem for this young woman i said alright just deposit it.
She said she could not do that either because it was made out to cash and only the person that made out the check could use it! At this point i wanted to ask her just " how ignorant she was" but instead lost it for a moment and just said she did not know what she was talking about. Just so you know a check made out to cash is a "bearer paper" which can be cashed by any bearer! It is sometimes done out of convenience or for what ever reason the account holder decides to make it out to cash it is their priority.
It is also the bearers right to cash such check. I believe the people that work in this branch need a lesson in banking laws and regulations. As well as customer relations. I don't normally do this type of thing however, this is the second time someone in this branch didn't have a clue, and it is my money they are handling.Thank you for your feedback Is this review helpful?