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B+ MyBankTracker Rating

BB&T Forestville Branch

3448 Donnell Drive, Forestville, MD 20747

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Branch Phone Number (301)817-3740

BB&T Branch Customer Reviews

1 out of 5 stars
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    W
    Reviewed By worstbank00 May 22, 2014

    Holding my check/ Worst bank

    I had a fire in my apartment. waited 5 months to get the check. I went to BB&T to open a new account with the insurance check that was sent to me. They said it was going to be a 7 day hold on the check. Okay Cool. I went online to log into my online banking and it says account account locked. I call in to customer service and they tell me that the account was closed at the simple fact there was a check that was fraudulent with my social at another bank. In such shock I say well why didn't know one contact me to tell me that I was flagged you guys have my information. The representative tell me that the check from my insurance company could be fraud to. I tell them that I have nothing to do with someone using my information to try to deposit a fraudulent check at another bank.
    I drive to my local bank and when speaking to the manager, he tells me the check has to run his course threw the fraudulent department, I tried to show him all my documentation from my insurance company and he refused to look. He tells me "nobody walks in the bank with a $14,500 check"," you could be trying to pull a dosy on me" I told him sir I have all my documentation even the paper that you notarized from the insurance company. Then he states to me that there is no number to contact the fraud department they will have to contact me.

    I am in great discuss at this manager and I have already filled a complaint with the better business bureau and with corporate for him not finding a solution to my problem.

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    A
    Reviewed By Aretha Nov 25, 2012

    Aweful. I've Been Banking With Them For Several Months Now.

    I believe that bb&t is literally stealing their customers money with their illegal banking practices. They put holds on funds in an effort to draw nsf fees and then when you call for explanation, they have the worst customer service i've ever seen. I've banked with several different banks before and i must say that bb&t has had the worst business practices that i've ever experienced. I'm very sorry that i ever opened an account with them.

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