BB&T Stone Creek Village Branch
81 Cornerstone Drive, Cary, NC 27519
Stone Creek Village LocationGet Directions
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BB&T Branch Customer Reviews
FReviewed By email@example.com Apr 10, 2014
We moved bank accounts from Bank of America, Wells Fargo to BB&T, thinking that they had good customer service. We signed up for the overdraft protection which was a line of credit we were told they would never be any fees we just pay the interest on the money we borrowed.
We did this for several years with no problems. My husband and I very rarely check our bank account or look at the statements we know what we're spending and we know we have the money to cover it if we don't, it's covered by the protection plan we always just move the money back. After looking at our today going back several months we found we have been charged over $400 in fees due to a Ainu $9 fee that they enacted but never notified their clients about.
Today I called the bank and ask them if they could go ahead and reverse those charges since they never notified a I was told no but in the future if I didn't want to be charged the $9 fee I can move the money myself. Use caution when using this thanks they are very sneaky and often put things in fine print or do not notify you of changes. Very disappointed we just did another refinance they have several loans with us and several accounts. Bad customer service for this instance.Thank you for your feedback Is this review helpful?