BB&T Duraleigh Road Branch
3000 Duraleigh Road, Raleigh, NC 27612
Northwest Raleigh LocationGet Directions
BB&T Branch Customer Reviews
MReviewed By MJK Sep 29, 2015
Came into this branch to close a checking and re-open a new individual checking account.
I was told that there were still pending charges left on my old checking and that it could not be closed until they were posted. I was also told I would have a balance left over to cover the pending charges. The representative made a mistake and transferred my entire balance and I was charged for the "posted" amounts, which were both less than $10, in addition to an $70 overdraft charge. I immediately called the branch and spoke with the person who "helped" me. I was told that I could not be refunded. No apology. No explanation. So now I owe BBT $80 for a mistake that their representative made carelessly. I called the 1-800 number and was given a much better explanation and at an ATTEMPT at a refund but still unsucessfull. This is incredibly frustrating and I am very dissatisfiedThank you for your feedback Is this review helpful?