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B+ MyBankTracker Rating

BB&T Westheimer Branch

12591 Westheimer Rd, Houston, TX 77077

Westside Location

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Lobby Hours
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Drive-Up Hours
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Branch Phone Number 1-800-627-3999

BB&T Branch Customer Reviews

1 out of 5 stars
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    F
    Reviewed By Fall2014 Sep 5, 2014

    Terrible Client Service

    The manger Jeff at this location forced me to close my account that I only had for 3 days due to me changing my address online and receiving a wire transfer. (Citi bank does not value new clientele.) Jeff tried to deny me access to my funds and gave me a really hard time and produced no reason as to why he was closing the account but that it was at his discretion. The whole situation was just awful he insulted my intelligence by telling me the funds were not available the wire had to clear ,yet the funds showed in the available account balance. I had to go back in forth with him to get him to release my money. Then had the audacity to ask me why it was so important that I received the funds that day. This is the worst experience I ever had with any business. The only other time I wrote a review is when an associate at another establishment went above and beyond to help me. This is my 2nd review I've written to just tell people to choose another bank if you can.

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