BB&T Twinbrooke Branch
9521 Braddock Road, Fairfax, VA 22032Get Directions
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BB&T Branch Customer Reviews
TReviewed By tpmoore1 Apr 15, 2015
I have had nothing but good experiences with this Branch. Every time that I interact with them they are extremely courteous and efficient. I have been doing business with this branch for 30 years and have never been disappointed by any of my dealings with them - and DEFINITELY plan to continue this relationship!Thank you for your feedback Is this review helpful?
CFReviewed By Cary F. Aug 14, 2012
BB&T held the loan on a car I was trying to buy. They refused to ask for a title from DMV with a lien, so required me to pay the sellers car off and they were suppose to give us okay to get the title in 2 days but no phone call, no follow up[ and when speaking to the manager, the customer service rep Mario, gave wrong information and then didn't follow up AGAIN. So now it is 5 days later and I am calling to confirm the DMV receipt of information and asking Mario if the job is done. LOUSY CUSTOMER SERVICE - they dont care.Thank you for your feedback Is this review helpful?
AReviewed By Alexandra May 29, 2015
I have banked with BB&T since it bought First Virginia, and before that banked with FV. All in all, I've been a customer since 1968 and have seen no reason to change. The Twinbrook location is branch banking at its best, and surrounding branches are fine too. Not to be corny but the Twinbrook tellers and managers are like family to me!Thank you for your feedback Is this review helpful?