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B+ MyBankTracker Rating

BB&T Harbour Pointe Branch

6512 Harbour View Court, Midlothian, VA 23112

Brandermill Location

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Branch Phone Number (804)739-6095

BB&T Branch Customer Reviews

1 out of 5 stars
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    S
    Reviewed By SWT Feb 22, 2017

    Horrible customer service - Unprofessional Manager and other working personel

    I have been with BB&T for 27 years. I have had my home, several cars, credit cards and several other accounts with them. On January 3, 2017, I applied for a Personal Loan, which was approved. Because the Load Officer wouldn't answer her phone or return my phone calls, 30 days went by, so they up and decide they have to do my credit over again. I even went to the bank and put a hand written note on her desk. It took her 3 days to contact me. All of a sudden they decide they cannot get into my credit report. There is no problem with any of the 3 credit bureaus, but I am told, basically called a liar, because they claim that my address is blocked. If you can get into it and approve it on January 3, 2017 and today is February 22, 2017, why is that? I was told it has to be my fault. It certainly isn't there's. I even went to the bank; put the speaker on my phone, so they could hear Equifax telling them there is no block on my credit report, no freeze and all they have to do is put the mailing address on there and they will get my report. They refuse to listen! I filed a complaint with the corporate office, because this is a Consolidation Loan and time if short for me. I was told today that the woman redid the entire loan; put the mailing address on it and it didn't go through. I have talked to 6 supervisors at the credit bureau, all say the same thing. Tonight another Supervisor, with BB&T 3-wayed a call to Equifax and heard everything that was said, which is exactly what I have been telling them all along. I tried calling the manger of this branch and I was left on the phone. Finally, when the woman came back to the phone, she tells me that the manager says she is aware of the situation and they are trying to find out the problem. This woman will not come to the phone and talk to me. Never have I been treated like that at BB&T. I wouldn't recommend them to my dog. As far as a 1 start, if there was something less I could give them, they would get it. One person says something and everyone that gets involved related the same exact thing. I am a senior citizen and refuse to keep allowing them to put me through all this and act like they are doing something. If you aren't listening to the credit bureaus telling you the problem, how does that work? I went into the bank today for them to 3-way to Equifax, a number and information, the second supervisor gave to me. They wouldn't do it! NO...I AM NOT JOKING! But, I had to listen to this woman telling me that she needed a bill proving my address. ARE YOU KIDDING ME? That is the whole problem and still, they refuse to listen.
    AGAIN...I would recommend them to my dog. They are unprofessional, rude and disrespectful. I am to old to listen to a bunch of lies and excuses. After all, according to where I filed the complaints it isn't them, it is me. Once again, calling me a liar. I don't even want to go in that bank or any of their banks to have to change everything somewhere else. This has done nothing but tear up my nerves, not to mention all the insults and being called a liar. THESE PEOPLE ARE NASTY!!!! I have been going through this since January 3, 2017 until today and I think that is more then enough. Then you think you are going to tell me what I can say, think you are going to insult my intelligence, call me a liar, etc., and I am going to keep taking that. Bet ALL their Mother's are so proud of them. After all they are ALL trying so hard to get this resolved. Little hard to do that when you refuse to listen to your 27 year paying customer. Until I found this site, I never realized how many people had problems with BB&T; crooks, thieves and liars. I hear ALL of you that have given a review and I am so sorry for what you all have been forced to do with these people.

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