B+ MyBankTracker Rating

BB&T Poquoson Branch

452 Wythe Creek Road, Poquoson, VA 23662

Central Poquoson Location

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Branch Phone Number (757)766-5300

BB&T Branch Customer Reviews

3 out of 5 stars
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    Reviewed By GinnyFlip Dec 1, 2014

    Very Satisfied

    My husband and I have been dealing with this bank for many years and we are very happy having them as our bank. They have always been prompt and helpful when needed and very professional as well as friendly. I recently lost my husband and they were very helpful with my personal financial needs. I trust them completely.

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    Reviewed By smlong May 15, 2015

    Not Professional at All!

    I have banked here from the time this branch opened. They seemed fair as far as friendliness went although I never felt like they went out of their way to recognize me as a regular customer. Then I inherited a fair amount of money and invested it through BB&T. It should not have mattered whether I invested $50 or half a million! They should treat all of their customers like they know them and want them to remain customers! Before this branch opened, I had had a problem at my original branch where they had behaved in an extremely unprofessional manner and all of my attempts to rectify their inappropriate behavior had fallen on deaf ears! At this branch I had finally gotten some assistance to make up for part of the disaster at the other branch! Then something very strange happened! I would go into this branch and I would get the cold shoulder! This is such a small branch in a small town that you cannot mistake the fact that you are being given the "silent treatment!" This went on for several years! I had no idea why but I DID know it was completely unprofessional and if I could, I would have taken my money out and switched banks! Recently I needed BB&T's assistance with another large transaction with a different financial institution and once again, the behavior of one of BB&T's senior employees on a conference call with the other company's rep was a disgrace and she commented to me that she couldn't believe that the BB&T employee behaved that way "in front of her!" I told her that her treatment of me was unacceptable and I was going to report her! That got her attention! I have been very unhappy by the way I've been treated by this branch's employees on several completely different occasions. I need to follow up on these matters with their supervisors! I did not know there was a rating system on this site but I was not surprised to see that this branch only got TWO STARS! It's sadly reaffirming and just confirms that I am not the only one who is dissatisfied!

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