BBVA Compass Bank 7th Street & Union Hills Branch
702 East Union Hills Drive, Phoenix, AZ 85024
Deer Valley LocationGet Directions
BBVA Compass Bank Branch Customer Reviews
Reviewed By BreeAnna Oct 24, 2013
Worst Banking Experience ever!!! I strongly suggest [redacted], Branch Manager, be replaced
This has been the worst banking experience ever. I had no idea that someone who has the titled of a manager could be so incompetent. I just opened a new account with BBVA and left Chase for this bank. The branch manager here, [redacted], is not only a horrible manager but has no comprehension of customer service. She not only wasted my husband and my time by adding him to our account but not actually doing anything (waiting two weeks for his debit card and checks to arrive- and still nothing) until we later found out that nothing was even in the system under his name- but she also, when confronted with a check deposit that was being placed on hold for 7 days (just a normal check, nothing special) not only had the nerve to say since he was new to the account (after we had opened the account well over 2 months ago) but also ended up saying that we were banned from banking at that branch simply because we were frustrated new customers. I have never in my life been kicked out of any location. She is a manager of a bank and could not handle talking to frustrated customers. Instead she did the only thing she could think of, rash and very extreme, and threatened to call security banning us from banking there. I could not believe my ears. And I was not yelling, upset, doing anything but simply trying to resolve the situation and come to an understanding of our banking experience thus far. I am reporting this branch up the chain and I highly recommend no one who banks with BBVA ever go to this branch!
We now drive 4 extra miles to bank somewhere else. However, I am not letting this experience slide. Managers, or people for that matter, should not get away with treating others like that.Thank you for your feedback Is this review helpful?
Reviewed By Brittany Dec 18, 2013
BBVA Compass is a horrible organization -- please read!
BBVA Compass is a horrible organization! I have never been so mortified by a banking experience in my life. My experience extends beyond a single branch location but shortly came to realize it was how this bank is run; the organization. I was eager to open a new account with a smaller bank. Leaving chase I thought I would try out BBVA Compass having not heard anything about this bank before. It was close to my work and provided a private banking feel of an experience. I would like to say here that I am a hardworking, career woman, and never in my life have i been so disgusted by customer service, and policy inconsistency that still this day has not been correctly explained to me.
For example I entered into a different branch (having been a customer for over a few months) however the bank I entered had not seen me before. They ended up taking a check I was simply trying to deposit and said even though my account had been open for long enough they were just going to 'hold on to it' for over 7 days just to be sure. I called other branches and asked if this was a policy across the board and they said no, that they would take my check with the normal 1-3 day hold. Not only was that experience upsetting to me but by expressing my frustration to the bank manager at the branch I was already at (BBVA Compass 7th St/Union Hills Phoenix AZ 85024) but she proceeded to kick me out of the bank, because I was frustrated and just trying to get an understanding, and banned me from banking there again! I wasent doing anything wrong; I was calm and just simply trying to get a better understanding as to why one bank is telling me one thing and their bank was telling me something different.
What bank kicks out a customer for just expressing frustration? What kind of customer service is that? I am an upstanding, hardworking citizen, and never in my life have I been kicked out of anywhere let alone the bank I was simply trying to deposit a check into. As if that wasn't bad enough I get notice the week before Christmas (this weeThank you for your feedback Is this review helpful?