BBVA Compass Bank Church Street Branch
200 N. Church Street, Lodi, CA 95240Get Directions
BBVA Compass Bank Branch Customer Reviews
Reviewed By r7russ Jan 4, 2014
Usually very good but they have one infuriating anti-customer habit.
My experiences at the branch have nearly always been very good except for this: the tellers serving customers inside the bank are the same who tend the drive-up window. Yesterday there was *one* teller on duty--I and several others inside patiently waited while she helped another inside customer with a lengthy transaction. It was a *very long* wait--10 to 15 minutes, after which another customer appeared at the drive-up window.
At that moment a 2nd teller came on duty and went straight to the drive-up customer who'd been there less than a minute! It was a bloody outrage to those of us who'd stood in line waiting our turn all that time.
When I protested, the 2nd teller explained that she'd have to open up another inside station to serve more inside customers. I replied that that was an internal management issue that the bank needs to solve instead of ****ing off their customers standing in line!
Very, very, VERY poor customer service in this instance!Thank you for your feedback Is this review helpful?