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B+ MyBankTracker Rating

BBVA Compass Bank Church Street Branch

200 N. Church Street, Lodi, CA 95240

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Lobby Hours
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not available
Drive-Up Hours
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not available
Branch Phone Number (209) 367-7661

BBVA Compass Bank Branch Customer Reviews

3 out of 5 stars
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    R
    Reviewed By r7russ Jan 4, 2014

    Usually very good but they have one infuriating anti-customer habit.

    My experiences at the branch have nearly always been very good except for this: the tellers serving customers inside the bank are the same who tend the drive-up window. Yesterday there was *one* teller on duty--I and several others inside patiently waited while she helped another inside customer with a lengthy transaction. It was a *very long* wait--10 to 15 minutes, after which another customer appeared at the drive-up window.

    At that moment a 2nd teller came on duty and went straight to the drive-up customer who'd been there less than a minute! It was a bloody outrage to those of us who'd stood in line waiting our turn all that time.

    When I protested, the 2nd teller explained that she'd have to open up another inside station to serve more inside customers. I replied that that was an internal management issue that the bank needs to solve instead of ****ing off their customers standing in line!

    Very, very, VERY poor customer service in this instance!

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