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B+ MyBankTracker Rating

BBVA Compass Bank Fort Collins Branch

3131 South College Avenue, Fort Collins, CO 80525

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Branch Phone Number (970) 266-9090

BBVA Compass Bank Branch Customer Reviews

1 out of 5 stars
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    P
    Reviewed By Pcook Jan 8, 2016

    Take your Hoola Hoop

    I've not received such poor service in a long time. When I opened the CD, they were very willing to take my money. When it came time to close the account, the banker made me "jump thru hoops", -- thus my comment "Take your Hoola Hoop". I had all the necessary documents with me, but when I asked to close the account, the banker told me he would have to contact their legal department, and he'd get back in touch with me. I asked how long it would take to get an answer, and was told "usually only one or two days". That was such a joke for such a simple, and routine situation.

    In the meantime, I drove to another bank in town to close an account there. They took copies of the death certificate, and the letter appointing me personal representative. I had a check in my hands within 5 minutes. They are true professionals.

    I'm not sure if the banker at Compass is only a "junior banker", or if he is not allowed to make any simple decisions, or he is not allowed to make a quick phone call to his legal department. No matter what the reason, I did not receive professional treatment like I receive at other banks in Ft. Collins, CO.

    My advice to anyone reading this -- TAKE YOUR MONEY ELSEWHERE!

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