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B+ MyBankTracker Rating

BBVA Compass Bank Cottonwood Branch

10042 Coors Boulevard, Northwest, Albuquerque, NM 87114

Cottonwood Crossing Location

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Lobby Hours
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not available
Drive-Up Hours
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not available
Branch Phone Number (505) 888-9054

BBVA Compass Bank Branch Customer Reviews

4 out of 5 stars
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  •  
    L
    Reviewed By LAShank Nov 5, 2013

    maintain a checking account at this branch.

    Local branch personnel are excellent, friendly and helpful and
    remember me on sight. Corporate is a total opposite. Obstructive, dense, uncommunicative, horrible automated customer "service" (that's a joke). Undertake mindless software "upgrades" (another joke) by some computer geek who is so frantic about security that he blocked access to my own account transaction record for weeks and even the local bank staff could not fix the problem despite my spending hours I did not have in the bank while they were on the phone with some incompetent jerk at headquarters. Compass Bank is owned by a pack of foreigners and it shows. If I didn't like the branch staff so much I would bail
    right now!

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  •  
    MB
    Reviewed By My B. Apr 4, 2014

    Great bank. Never have to wait.

    I feel like this is my own personal bank with customer service that is exceptional. They helped me with refinancing my house and walked me through the process and made it very easy. They also gave me a great rate and closing fees were lower than other places I researched. I also took advantage of their investment services and had a one on one session with one of the VP's. Compared to the other large bank that I use Compass offers superior service.

    They are also giving me better rates through incentive programs, of course I have a large sum of money in their bank.

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