BBVA Compass Bank Cottonwood Branch
10042 Coors Boulevard, Northwest, Albuquerque, NM 87114
Cottonwood Crossing LocationGet Directions
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BBVA Compass Bank Branch Customer Reviews
LReviewed By LAShank Nov 5, 2013
Local branch personnel are excellent, friendly and helpful and
remember me on sight. Corporate is a total opposite. Obstructive, dense, uncommunicative, horrible automated customer "service" (that's a joke). Undertake mindless software "upgrades" (another joke) by some computer geek who is so frantic about security that he blocked access to my own account transaction record for weeks and even the local bank staff could not fix the problem despite my spending hours I did not have in the bank while they were on the phone with some incompetent jerk at headquarters. Compass Bank is owned by a pack of foreigners and it shows. If I didn't like the branch staff so much I would bail
right now!Thank you for your feedback Is this review helpful?
MBReviewed By My B. Apr 4, 2014
I feel like this is my own personal bank with customer service that is exceptional. They helped me with refinancing my house and walked me through the process and made it very easy. They also gave me a great rate and closing fees were lower than other places I researched. I also took advantage of their investment services and had a one on one session with one of the VP's. Compared to the other large bank that I use Compass offers superior service.
They are also giving me better rates through incentive programs, of course I have a large sum of money in their bank.Thank you for your feedback Is this review helpful?