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B+ MyBankTracker Rating

BBVA Compass Bank Cedar Springs Branch

2301 Cedar Springs Road, Dallas, TX 75201

Oak Lawn Location

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Lobby Hours
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not available
Drive-Up Hours
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not available
Branch Phone Number (214) 346-6191

BBVA Compass Bank Branch Customer Reviews

3 out of 5 stars
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  •  
    J
    Reviewed By Jon+B. Feb 5, 2014

    The worst customer service and tech support on the planet.

    I have worked with many banks in my 35 years in business and have never had a bank experience as bad as with BBVA Compass. I cannot get the tech department to give me access to my accounts online except for a checking account that has been closed out. Loans and credit cards seem to be impossible to track online. Stay away from BBVA Compass Bank!

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  •  
    L
    Reviewed By lopez2001 Sep 19, 2014

    Excellent Bank

    I've been with them for 8 years now and they have always been willing to work with me. No maintenance fees or any other ones to keep my account. Make sure you tell them you like to be opt out from spending money you don't have and you will never receive an overdraft fee from them.

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  •  
    T
    Reviewed By tksherman May 28, 2014

    Worse Bank In My Area

    The worse feeling I have ever felt as a customer and as an American with disability was on 4/7/14. They discriminated and refuse me service. At Arlington Texas 76017 Branch off South Cooper Street. After learning I was approved for NBA Checking Account through BBVA online banking, [Redacted] still refuse to service me and informed to call tele-check. So I filed a complaint with BBVACompass, and the response was that they didn't service me because they said I appeared to be anxious and in a hurry to complete the account opening process and that I didn't provided them with my identification and that I later informed her I had bank of America account. But the same service they refuse me and discriminated against me.

    I go to another branch, same bank/institution, located in Mansfield TX. There, my account has been successfully open by a Senior Sales Financial Advisor on 4/7/14. I am under a doctor care. I did provide them with my identification, and if I hadn't given them my identification why is she speaking about an existing account if they couldn't identify me why did she provide me with a tele-check form? Also how come another branch of the same bank/institution successfully opened and completed my account. After my account was successfully open.

    I went back to South Cooper Branch to speak with the Branch Manager [Redacted] to inform her how I was treated and refuse service from her employee [Redacted]. Before I can speak to [Redacted], the Branch Manager at South Cooper stated [Redacted] already told her that I was a CODE 4. This after the Mansfield TX branch successfully opened my account that I was approved for through BBVACompass online banking. With that being said, I see exactly why [Redacted] discriminated against me and refuse me service because look at the response her Branch Manager [Redacted]. I find it very offensive that [Redacted] and BBVACompass is trying to protect [Redacted] by blaming the victim -- me!

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