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B+ MyBankTracker Rating

BBVA Compass Bank Denton South Branch

729 Fort Worth Drive, Denton, TX 76201

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Lobby Hours
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Drive-Up Hours
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Branch Phone Number (940) 891-2300

BBVA Compass Bank Branch Customer Reviews

1 out of 5 stars
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  •  
    JT
    Reviewed By John T. Aug 16, 2013

    Very Poor

    [Redacted]
    MADRID, MAD 28046
    Spain

    RE: Closing our Account

    Dear Senõr Fernandez:

    We have done business with the predecessors of Compass Bank for over 35 years. As the bank changed hands, there were always a few problems in the transition, but we always worked it out. However, when BBVA took over, the problems have been insurmountable. These are a few:
    1. Constantly changing criteria so BBVA could nibble $ 20/month banking fees. The last straw was a 20 dollar nibble on one account with 5 figures in another having the same name.
    2. Periodic failures to honor debit cards.
    3. Improperly filed 1099 forms with a request for correction never received.
    4. And last but certainly not least: removal of the popcorn machine from the lobby on Fridays.

    We have canceled our three accounts after considerable trouble to remove all automatic deposits and withdrawals.

    Unhappy Customer,

    [Redacted]

    CC: http://www.mybanktracker.com/BBVA-Compass-Bank/Reviews

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