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B+ MyBankTracker Rating

BBVA Compass Bank Flower Mound Branch

2631 Cross Timbers Road, Flower Mound, TX 75028

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Lobby Hours
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Drive-Up Hours
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Branch Phone Number (972) 705-2828

BBVA Compass Bank Branch Customer Reviews

2 out of 5 stars
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    C
    Reviewed By cynthiasmith723@gmail.com Apr 14, 2014

    not good

    My daughter got scammed by a so Company names Underwild. They contacted by Email & Yahoo messenger. She lost her job the end of March. This company claimed to be some kind of Software/Design Co. They ordered her some software but sent her a hefty check amount. She deposited the funds in her checking account. The company instructed her to under $2100.00 of it what they sent and deposit into another Bank account they had set up in the area she lives in. She was allowed to do this 2 days after the deposit at Compass. She was allowed to withdraw cash. On the next day she pulled up her acct and there was no more funds at all in her account. What personal money she had Compass also froze. What the hell are they doing letting her withdraw funds after only 2 days.

    Now they holding her Liable for the check being fraudulent and are expecting her to pay it all back. BS. She doesn' t have it and she didn't write the check. Compass told her there was nothing they can do for her and told her to contact the police. She has filed a police report. She is ruined with this bank. My question is why don't they go after the people who sent the check and deal with the Bank she was told to go deposit the other funds in. This is Ludicrous! The bank needs to work with the local authorities and the FTC on it. I am disgusted with Compass and telling her she is liable for this.

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  •  
    S
    Reviewed By skylimodfw Feb 1, 2014

    Most unprofessional financial institution I've ever encountered

    Went upstairs to some offices above where the lobby is because i had an appointment to see a loan specialist. He wasn't upstairs but some incoherent prick was. As soon as i got upstairs he looks at me and says "what am i doing here and what i wanted". Taken back a little I told him I was here to see someone and I had an appointment. He goes to his office calls the individual and comes right back says he can't get a hold of him. He then repeats " what are you doing here and what do you want". I look at him for a good minute because I'm asking myself really. He then says it to me louder and more like some want to be cop. I tell him to go to his office and not to worry about it. Well that did it he starts jumping up and down threatening to call security. I stand up and tell him F@*k you. And as much as I wanted to do something I walked out and closed my account. Went to chase and took my business account to them. Good job compass on hiring people who have no customer service skills. I found out later from the individual who i had an appointment with was that the guy who was asking me what i was doing there and what i wanted was the regional manager. No class

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