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B+ MyBankTracker Rating

BBVA Compass Bank Houston Downtown Branch

1000 Main Street, Houston, TX 77002

The Six Wards Location

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Branch Phone Number (713) 561-0500

BBVA Compass Bank Branch Customer Reviews

1 out of 5 stars
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  •  
    DS
    Reviewed By d S. Apr 1, 2013

    Terrible customer service

    tried making a payment online only to have system errors cannot process try again later, so I called and talked them by phone to make sure that they got their payment. They told me the online payment did not go through so just make payment with the phone attendant. Well low behold a couple days later two payments went through my bank now have overdraft fees coming out the butt. called them and explained the situation to them and they told me to fax them a copy of my bank statement showing that they drafted two payment at one time and i did (Tuesday). Called everyday for status, where i was put on hold over and over again, I asked them every time if there was anything they need from me to move it along and they told me nothing was needed. Called today (Monday) they tell it is still being researched. I informed them that they should have everything they need as it was faxed to them on Tuesday of last week, then they put me on hold and come back they tell me that they never recieved the bank statement (which i have a confirmation that they did recieved it, LIARS). Conveniently they put me on hold (call time was @ 40 minutes) until the time that their last Fedex shipment went out and said sorry you missed our last ship time, if you would have called earlier it would have gone out today, but it will go out tomorrow. DO NOT GIVE THESE GUYS YOUR MONEY AS IT IS IMPOSSIBLE TO GET BACK FROM THEM ONCE THEY GET THEIR GRUBBY HANDS IT!!!!! I'D GIVE THEM A NEGATIVE FIVE (-5) BUT WAS NOT AN OPTION HERE

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  •  
    J
    Reviewed By Jonathan Jun 24, 2013

    Horrible.

    They do shifting of your money to suit NSF fees. I have done a lot of banking with these guys and am moving on up to a better bank with better practices. They cater to illegals and will charge you fees upon fees. Stay far away.

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