BBVA Compass Bank Greenspoint Branch
14255 North I45 Freeway, Houston, TX 77090
Kempwood LocationGet Directions
BBVA Compass Bank Branch Customer Reviews
Reviewed By Chuck A. Sep 17, 2012
No Fraud Prevention Controls Or Processes - Not A Secure Bank!
Bbva compass has demonstrated that they have no controls to prevent debit card fraud and no processes to address and stop fraudulent transactions. I continue to see fraudulent charges on a debit card that i canceled months ago. This has been reported to the dispute department and debit card security department as well as my local branch. No one is following up to address the issue and the charges continnue. I am completely fed up with bbva compass for this and other reasons - loyatly program changes, hold times for customer service, lack of training in customer service, and poorly printed visa cards. My suggestion is bank somewhere else. At one time, compass was an awesome bank. The acquisition of compass by bbva was the beginning of the end. Bank somewhere else, it is not worth the headaches.Thank you for your feedback Is this review helpful?