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B+ MyBankTracker Rating

BBVA Compass Bank Irving Branch

129 West Irving Boulevard, Irving, TX 75060

Irving Heritage District Location

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Lobby Hours
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not available
Drive-Up Hours
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not available
Branch Phone Number (972) 259-4205

BBVA Compass Bank Branch Customer Reviews

1 out of 5 stars
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    C
    Reviewed By Crossbend925 Jun 15, 2016

    What customer service?

    This bank has no communication between the main offices and the branches, and doesn't care that their customer service is terrible. Today the person waiting on me was waiting on customers in the drive-up, waiting on walk-in customers, and answering the phone. The walk-in person was NOT priority. I made a deposit and asked to be issued a debit card. He said that he would do that around taking care of the other customers.

    He then pulled up my account and asked if I wanted the debit card for the personal account or the business account. The business account has been closed for 17 years!!

    He then asked in we still lived at an address at which we lived 21 years ago. I told him that Compass Bank has had our correct address for 19 years, since we bought the house in which we live. We get our statements there every month. He argued that they did not have the current address. I asked for my drivers license back - he needed it to issue the debit card - and I just switched banks.

    Add in the fact that they are closed on Saturday, it is no wonder that the banks around them are always busy, and they have very few customers.

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