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B+ MyBankTracker Rating

BBVA Compass Bank Seabrook Branch

4452 Nasa Parkway, Seabrook, TX 77586

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Branch Phone Number (281) 326-1507

BBVA Compass Bank Branch Customer Reviews

1 out of 5 stars
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  •  
    R
    Reviewed By rwhite11 Mar 18, 2017

    An inept OF A BANK THAT SHOULD BE CLOSED

    RICHARD WHITE
    2824 SEASIDE DRIVE
    SEABROOK, TEXAS 77586

    Saturday, March 18, 2017

    Mr. Onur Gen
    BBVA Compass CEO, and;
    Rafael Bustillo
    Chief Operating Officer
    15 South 20th Street,
    Birmingham, Alabama 35233

    Dear Sirs:

    In my 55 years of banking with various banking Institutions I have never had a worse miserable year of bad customer service experience at your Bank located at 4652 NASA Parkway Seabrook, Texas 77586 Not only am I very disappointed by my experiences there. But yesterday 3/17/2017 was one of my worst experiences.
    I had a jumbo CD that was due to mature on 3/16/2017 so for the past two weeks I went in to locate and talk to the Branch Manager because the excellent customer service representative that worked there who opened my accounts and quit and had never replaced him. Leaving only a totally inept grumpy arrogant Investment advisor by the name of Joel Beeson.
    When I arrived at the Branch at 2:52 P.M. on a Friday afternoon I asked for the Branch Manager to see what I can do with my maturing CD and My Money Market which had been paying 1.35% interest the teller informed me as usual the Manager is out to Lunch surprised NOT, So I waited to see this out to lunch Manager who lets this branch to be unorganized and disconnected from the Customers.
    At 3:33 PM and the manager is still out to lunch. So, Inept and rude Joel Beeson approached me and asked if he could be of help. I showed him my notice of maturity and asked him to place the CD funds that had an Interest rate of 1.39% in my MM account that was advertised at 1.0% and he explained that my MM was also dropping from 1.28% to .04%. I showed him the advertisement I had received and that the MM rate was advertised at 1.0 % and he rudely and dismissively stated that that was for new money only which there was no notice of such and proceeded to give me his card and proudly stated that not only was he an Investment Representative for BBVA Compass but also a Senior Financial Sales Advisor for BBVA COMPASS.
    I then asked if he would call his corporate office and verify that and in an extortion style tone stated I am not going to be fired because of you. So, at 4:12 P.M. and still no Manager on a busy Friday afternoon, and I told Mr. Beeson to close my CD Account MM Account and Checking Account and went down the street to another bank and received a rate of 1.105%
    In summary, The Seabrook, Texas BBVA Brach and its Manager and Bank Officer / Investment Representative / Senior Financial Sales Advisor are the most incompetent, inept bank personnel, I ever hope to deal with and did not change banks earlier because of the penalty clause and "dont let their bait and switch "high yield" money market and CD account lurk you into opening an account with BBVA Compass Bank because the "good rate" would only last a couple of months and will drop way low and I have had nothing but negative experiences with this Branch after my original officer left and was forced to stay because of my time deposits.

    Richard White
    Attachment (2).

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  •  
    K
    Reviewed By Ken Oct 25, 2013

    Compass sucks big time

    Don't do what they say, can't get a straight answer. Always find a loop hole in what they promise. Customer service is the worst. Even the branch doesn't do what they tell you they will. They don't even call back- just try to hide. The main line always tells me to talk to the branch. What a bunch of losers.

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