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B+ MyBankTracker Rating

BMO Harris Bank Westland Plaza Branch

33703 N Scottsdale Road, Scottsdale, AZ 85262

Pinnacle Peak Location

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Branch Phone Number (480) 595-8940

BMO Harris Bank Branch Customer Reviews

1 out of 5 stars
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  •  
    J
    Reviewed By Jforadori Aug 27, 2016

    Terrible Service

    Westland Plaza
    33703 N. Scottsdale Rd.
    Scottsdale, AZ, 85262
    I'm sorry to say that I had a bank account here.
    I had an service that was taking money out of my account, even when there was not enough. After the first time this happened, I asked the man I talked to to have my account not allow any money to go out if there is not enough in my account. I thought that shouldn't be too hard to do considering my other bank does that.
    Well, it happened again in 3 months. I went in to pay the balance and asked if there would be any other fees to pay. He said no.
    I checked my bank account again and it was -$85 then two days later -$97. I went in the bank to ask what was going on and the man that I talked to before told some other guy to help me and I explained to him that the last time I was in that the other guy that had pushed me off to him said that my account was at 0. I wanted to know why it was at -$97. He said it was because I should have known that I would be charged $35 for the over draft. I told him that the other guy said the account was at zero so I assumed it would stay there.
    He then told me he could waive his fees and I would only need to pay 35, I told him this is really poor customer service and that I am telling people not to come to this bank. Then he said, I'd have to pay the 97.
    I told my husband what happened on the phone right after that. This was yesterday - Friday evening.
    He went to get $97 from our other bank and then we went to another branch of BMO to close out the bank.
    I can honestly say these guys at the BMO on N. Scottsdale have no idea of how to keep a customer. I just got a new job making 250+ and I was hoping to keep my money in BMO. However, I'm going to a bank I can trust: Chase, and I will tell everyone I know about these two bullies at BMO N. Scottsdale.

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