BMO Harris Bank Buffalo Grove Branch
500 Half Day Road, Buffalo Grove, IL 60089
Canterbury Fields LocationGet Directions
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BMO Harris Bank Branch Customer Reviews
MHReviewed By Matt H. Apr 15, 2013
Worst customer service ever. The uneducated people that answer the phones can't answer any questions. Avoid this bank at all costs!Thank you for your feedback Is this review helpful?
JRReviewed By Jon R. May 2, 2013
BMO Harris lowered my credit rating over 150 points, and cost me thousands of dollars in refinancing.
From May 2012 to December 2012 we had a construction mortgage with BMO Harris bank. During the construction period we paid only on the current month interest. This was paid via paper check and US post (there were no electronic payment options at the time). Payment notices were sent in the middle of the month, but were dated the first of the month. We could not prepay the payment, as the interest amount fluctuated each month.
In two consecutive months, we received the bill, paid it within the week via check and US post. However, both of these payments were never processed. We never received notification that these payments were missing. The only way we determined the payments were missing is when the contractor submitted a draw, but funds could not be paid due to missing payments. In both instances, we went immediately to the bank and paid via the bank teller located at the local branch in Niles, Illinois.
The original checks were never cashed but our bank registrar shows when the previous and subsequent checks were cashed by other businesses and coordinates with the original due dates.
We have been working with BMO Harris for the last five weeks, but we can't even get the paperwork mailed to us to begin the correction process.
It will cost us $1300-$4000 to refinance due to our lower credit rating based on the fact that BMO Harris reported these two payments late.Thank you for your feedback Is this review helpful?