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B+ MyBankTracker Rating

BMO Harris Bank Harris Bank Branch

115 W 3rd Street, Elmhurst, IL 60126

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Branch Phone Number 630-833-5900

BMO Harris Bank Branch Customer Reviews

2 out of 5 stars
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    JH
    Reviewed By Jim H. Aug 13, 2012

    Treated with disrespect and humiliation

    All of our finances (and they are considerable) flow through BMO Harris. First mortgage, HELOC, 2 personal checking accts and our business operating acct. Need a simple 1 page Quit Claim Deed document notarized and witnessed. After BMO Harris notarized the document, I was told by the personal banker, and I quote, "we cannot provide witness because we cannot determine if your are of sound mind". To make this worse, it was in front of other customers. My mind has been "sound enough" to give 10 years of loyal banking to this company. Does that not entitle me to at least some basic respect and consideration? My (now) ex personal banker, Manoj Enas, not only made me feel like a jerk, but has no concept of the customer experience. As a successful small business owner, I am not looking for a handout. Just a little help, service and consideration when I need it. What is the problem with providing witness to a notarized simple document. This was not a complicated contract. Just a transfer of ownership of one of our single family investment properties from our LLC back to our personal names. The branch manager, a young women who has no concept of real customer service described this to me as a "perception issue" Who's perception? I placed my life savings at risk to build a small business and after 6 years of hard work and some luck I have been able to enjoy some success. What is wrong with you BMO Harris? How can you not provide simple help like this to the lifeblood of this country. Maybe things are done differently in Canada. ????

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