Bank of America Power & Queen Creek Branch
8463 S Power Rd, Queen Creek, AZ 85142
Trilogy LocationGet Directions
Bank of America Branch Customer Reviews
Reviewed By tank987654 May 26, 2016
Very Poor Customer Service
I'm a 'Preferred Rewards' customer of BOA and have been treated very poorly by this location. I've called on 5 occasions, each time getting stuck in a phone queue that requires an entry by me every 2 minutes to stay in the queue. Each time I've called, I waited 15 to 20 minutes with no answer. When I finally got through, I asked to speak to the branch manager and was told I would receive a call back after leaving my phone number. I did not receive a call back.
The following day, I again waited 15+ minutes in the phone queue and finally received an answer. When I explained my thoughts on the way they handled customers via their phone service, the answer I received (from the branch manager) was that they were very busy. Too busy to answer calls from a 'Preferred Customer' on the phone I asked? The response I received was "Do you want to argue or do you want me to assist you with you banking question?"
I've been a loyal customer for a long time and do not have a small amount on deposit with this bank. To be treated so poorly and not be able to contact them via phone is incomprehensible. Given my present location and condition, I'm unable to conduct my business in person. Not sure where this leaves me other than having to deal with poor service via the phone.
I have 2 other banks that I bank with and will be giving serious thought as to why I would keep any money on deposit with Bank of America given the way I've been treated and my outlook for contacting them in the future should I need to do so..
It's sad now that I've had some time to read through other customer feedback. It's hard to comprehend how a bank that receives such poor feedback can remain in business...Thank you for your feedback Is this review helpful?