Bank of America Burbank Main Branch

142 East Olive Avenue, Burbank, CA 91502

Burbank Location

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Branch Phone Number 818-840-1600

Bank of America Branch Customer Reviews

2 out of 5 stars
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    Reviewed By glkj Jan 12, 2014

    Customer Service / Privacy settings

    I have a mortgage with BofA - it was inherited, and I offer two suggestions to make managing this company. These are based on my experience with BofA very recently - 1/11/2014.

    1) Go on BofA's web site, establish your web account, and set your privacy settings to indicate you don't want to be contacted for "marketing" (sales) purposes. While you're in your account making changes, change your listed home, work, cell phone numbers so that it is the same phone number of BofA's marketing department 800 669 0102 / (800) 669-0102 - so the only people they will be calling will be themselves. You can also opt-out by entering your phone number (the one the "marketing" people call but won't tell you why until you answer their interrogating questions) so they won't call your specific phone.

    2) Keep all of your communications with BofA in writing. Do not make any phone calls to BofA's customer service - they only seem to have one interest in mind and that would be to interrogate you to get all of your current contact information, when you'll be making your next payment, mother's maiden name and consume lot of your time - even though they can't / won't do anything to provide a service to you, the customer.

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