Bank of America Oakland Chinatown Branch
388 Ninth Street, Oakland, CA 94607
Downtown Oakland LocationGet Directions
Bank of America Branch Customer Reviews
Reviewed By Whit L. Aug 19, 2012
Horrible, Unorganized, And Overall Avoid
I would not have opened an account with them if it was not for the fact that the supervisor (i had worked with bofa in one of their corporate office) told me i either can get my paychecks mailed to me or do dd with their bank, not, other banks
and the hello kitty card, okay. For the most part i have no issues because i never overdraft, never bounce a check or have been in the negative. But when i did have an issue, long story short, i deposited a check from jury duty to ing (wanted to try out their check deposit feature, 5 day processing.. ) and left it without writing void or tearing it (waiting for check to clear) my mom sees it and decides to deposit without my knowledge. The same day she did, when i talked to her later she tells me, i'm like how?! She doesn't know anything pertaining to my bank accounts much less the account #
she tells me, she had my ss# and the bofa branch looked it up and deposited it, easy peasy. Okay, can you reverse it since i already deposited it? She calls and the tellers reassures her they reversed it
next two days i see it's deposited and so i call, again, wanting to avoid a returned item fee i know will be either coming from them or ing--took me nearly 30 minutes, in which the phone rep confirmed it is not their policy to give account info or look up account without the account number to begin with before i can get them to say they will not only not charge me the returned item fee (duh) but also return any fee ing may hit me with if it's bounced there.. He made a "note"
so when i did get hit with the fee from bofa side i expected it to fall of easily with a phone call. Oh no... This new rep says he cannot, asked to speak with a supervisor (may i mention it's another 30+ minutes of explaining the situation? ) and the sup will not, when i made it clear i will not hang up he looked at the notes, and said, oh.. Because they said they will i will this time, but again, it was in your dda when you signed up with bofa..Thank you for your feedback Is this review helpful?