Bank of America Mission Valley Branch
1775 Camino De La Reina, San Diego, CA 92108
Mission Valley East LocationGet Directions
Bank of America Branch Customer Reviews
Reviewed By Dominique w. Sep 10, 2013
by Far The Worst At Customer Service!
I don't even know where to began! Not only has this bank (so far) proven to me a tremendous level of incompetency, both inside a branch and over the phone, they have also demonstrated an enormous lack of empathy and follow through for someone who is injured on their property! I went in to add my name as a poa on my terminally ill father's acct. Half way in to the process the unstable
chair that their employee gave my 2 year old daughter flipped backwards! She hit her head very hard causing her to bite her lip. Her tooth nearly went through her lip. They called an ambulance and filed an incident report. It's been 3 weeks and no one has called me back. Further more, i went back to the same branch the next week to finish the process. They had 2 people come stand over me to tell me they have to call in a notary and they will "call me" when he was there? I had to be authorized as poa with chase bank. It took about 1hr and i was done. Bank of america did not even ask me how my daughter was doing. I had to call in the next day to confirm the poa process was complete and the rep on the phone could not handle checking on that either. I had to request a supervisor just to confirm if i'm authorized on the acct! Just a simple yes or no. Being that the answer was yes i am authorized is even more disturbing as to why the first rep couldn't answer. I am deeply disgusted with this bank! It doesn't even deserve 1 star.Thank you for your feedback Is this review helpful?