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B MyBankTracker Rating

Bank of America 38th And Balboa Branch

3701 Balboa Street, San Francisco, CA 94121

Richmond District Location

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Lobby Hours
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not available
Drive-Up Hours
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Branch Phone Number 800-622-8731

Bank of America Branch Customer Reviews

1 out of 5 stars
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    D
    Reviewed By David Jan 15, 2013

    Delayed Follow Up

    I've been a b of a customer for 15 years. I went to speak to a mortgage officer for an approval for a new home loan. I was told he would be back to me within 24 hours. 24 hours turned into a week. We were very excited to move along with purchasing our first home. We decided to seek another lender and had immediate follow up with a pre approval within 2 days. We still hadn't heard from bank of america (cong vuong). Now i receive an email after a week from (the mortgage officer) cong that he left voicemails.

    Interesting that only his phone calls or voicemails weren't registered on my phone but every other business and personal call had come through. I believe he was delayed then lied to cover up his inadequate response. B of A further makes it more difficult to log a complaint via their website as there isn't a place to log a complaint. Another large bank that doesn't care about their customers. Merely superficial do they act caring. Go with a credit union.

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