Bank of America 38th And Balboa Branch
3701 Balboa Street, San Francisco, CA 94121
Richmond District LocationGet Directions
Bank of America Branch Customer Reviews
Reviewed By David Jan 15, 2013
Delayed Follow Up
I've been a b of a customer for 15 years. I went to speak to a mortgage officer for an approval for a new home loan. I was told he would be back to me within 24 hours. 24 hours turned into a week. We were very excited to move along with purchasing our first home. We decided to seek another lender and had immediate follow up with a pre approval within 2 days. We still hadn't heard from bank of america (cong vuong). Now i receive an email after a week from (the mortgage officer) cong that he left voicemails.
Interesting that only his phone calls or voicemails weren't registered on my phone but every other business and personal call had come through. I believe he was delayed then lied to cover up his inadequate response. B of A further makes it more difficult to log a complaint via their website as there isn't a place to log a complaint. Another large bank that doesn't care about their customers. Merely superficial do they act caring. Go with a credit union.Thank you for your feedback Is this review helpful?