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B MyBankTracker Rating

Bank of America Sylmar Branch

13935 Foothill Boulevard, Sylmar, CA 91342

Sylmar Location

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Lobby Hours
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Drive-Up Hours
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Branch Phone Number 800-622-8731

Bank of America Branch Customer Reviews

1 out of 5 stars
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    B
    Reviewed By Bank Customer Sep 27, 2014

    Poor Management-Worst Branch Service Ever! Sylmar, CA

    First of all, the Branch Manager does not care about the customers. If he did, he would instruct all his employees to park in the back parking spaces. The employees all park in the best parking spaces right next to the bank. Therefore, the customers get the worst parking spaces and have to walk the furtherest. I seem several elderly persons having difficulty as well as handicapp individuals having a hard time entering the bank. The least the Branch Manager can do is instruct his employees to park two rows back.

    After all their cars will be parked on the lot for eight hours. The tellers are not trained well. I am a business owner and just deposited $40,000 and then had a $1000 petty cash check to cashout. She did not know how to process it. Other branches don't do it the way she processed the check, it shows up 3 x on my statement.

    They should put the business teller back in place since they don't have competent tellers that know what they are doing. I had to wait 10 minutes for a simple transaction that normally takes 3 minutes at another bank or with an more experienced teller. The lines are too long.

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